Suggested length: 5 days (40 hours)
Students learn techniques to minimize system downtime and maximize productivity, focusing on software problems on Media Composer systems. Lab work and role playing give students practical experience. After completing the class, participants are able to provide first-line support to the Avid customer base. This course is the foundation of the program for pre-qualified candidates pursuing certification as an Avid Certified Support Representative.
This course is targeted at: