Support help

Getting started

Register a new product   Register a used product

Before you get started, please read the included Eleven Rack User Guide for using the Eleven Rack hardware. You can activate and download the latest version of Pro Tools | Software below.

Activate and download Pro Tools

Activation card and registration help



Warranty & repair Information

You are entitled to submit up to ten (10) complimentary online support cases through our online Support Center for 60 days from date of registration.
You are also entitled to one (1) complimentary assisted support case via chat (where available) and phone during this 60 day period.

Online Support Case: Submit an Online Support Case
Phone Support: (650) 731-6100

Note: You must first register your product before these support options will be available to you.

Register a new product   Register a used product

Repair info & Authorized Repair Centers

Product warranties