Support Plans
Your creativity doesn’t just work from 9-5, and neither does your equipment. Keeping your technology running smoothly calls for information and expertise that’s there whenever and wherever you need it. Avid Support Services enhances and extends your product support with a network of software and hardware assurance resources. Count on Avid Support Services to keep you ahead of the game. From the largest corporate enterprise to the casual home hobbyist, Avid Support Services has a plan that fits with your needs and your budget.
Avid Vantage
Get affordable, professional support that gives you a great return on your membership. With Avid Vantage, you get expert advice and answers through unlimited online support, plus a $99 (USD) Avid Store coupon, plug-ins, and more.
Avid Standard Support
A support plan for low-complexity environments, Avid Standard Support is designed for customers for whom system availability is not mission critical, yet providing business hours support and access to software updates is key.
Avid Priority Support
Avid Priority Support is ideal for our customers for whom system availability is not mission critical, but who require software investment protection and predictable access to materials exchange.
Avid Limited Uptime Support
Avid Limited Uptime Support includes all the features and benefits of Avid Uptime Support except for materials. It is designed for those customers who require mission critical assistance but keep their own inventory of spare parts.
Avid Uptime Support
Avid Uptime Support is designed for small to mid-sized broadcasters, post-production and Audio facilities requiring system availability beyond normal business hours. Uptime provides round-the-clock access to assisted support and rapid access to onsite and materials.