Avid Advantage support for Businesses

As a trusted partner, Avid Advantage support is committed to helping you work through whatever comes your way, from reducing downtime and speeding recovery to making the most of your Avid investment, by helping you to:

  • Deploy new features at a predictable expense
  • Improve your ability to generate revenue from new functions
  • Reduce downtime with software maintenance releases and faster resolution of issues
  • Improve efficiency with industry best practices and known solutions

Avid Expert, ExpertPlus and Elite support protects your revenue, reputation, and productivity, no matter what. When you experience unanticipated circumstances, whether it’s sudden downtime or need access to upgrades, we’re here to help you effectively triage and manage your complex systems and unique workflows. 

At the end of the day, our biggest success is yours.

Contact your Avid Sales Rep or Avid reseller to learn more about our options.

Download the Avid Advantage Support Plans PDF for more detailed information.

 

Expert

ExpertPlus

Elite

Available For Pro Tools® All Professional & Enterprise Products (Excluding Media Composer) All Professional & Enterprise Products
Availability 24x7 24x7 24x7
Supported Channels

Unlimited Web Support (Next-day)

Critical Phone

Support Forums

Unlimited Web Support (4-hr)

Priority Critical Phone

Support Forums

Unlimited Web Support (1-hr)

Highest Priority Critical Phone

Support Forums

Software Upgrades N/A Included Included
Contacts Technology User Technology User Technology User
Escalation Standard Code Blue Code Blue
System Support   Customer Champion2

Advance Exchange (Next-day ship from depot)

Health Checks3

Customer Champion2

For-fee Options

Advance Exchange (2-business day ship from depot)

Health Checks3

 

Advance Exchange (Next-business day ship from depot)

Health Checks3

Onsite Support1

Onsite Support1

1 – On-site support is provided at Avid’s discretion (not available in all locations)
2 – A customer champion is available for qualifying customers at Avid’s discretion
3 – One complimentary health check per year for qualifying customers (non-qualifying accounts may purchase separately, at a 40% discount for Elite customers)