Avid Global Services

Dedicated to Your Success

Your success is our success. And Avid Global Services provides you with the Avid Advantage to help you get the most out of your entire Avid experience, every step of the way. From our Customer Care and Avid Education teams on the front support lines, to our Professional Services and Avid Labs teams who can custom build and install platform solutions that meet your unique requirements, you'll have the guidance you need to achieve success. Plus, you'll have peace of mind knowing that expert assistance is available when you need it.

Gain the Avid Advantage

Our Avid Global Services teams provide you with the Avid Advantage—a higher standard of service, support, and education in the media industry. Whether you're looking to implement a new system, resolve an issue quickly, or maximize efficiency, we offer a variety of professional services, flexible learning options, and support plans for a diverse range of needs. Our expertise and collaborative approach will help you gain insight and competency, so you can get the greatest return on your Avid investment while reducing inefficiencies and operational costs. Plus, our teams are available worldwide in nearly every country to assist you—24 hours a day, seven days a week, 365 days a year.


Engage everywhere

Whether you’re at work, on location, or on the go, you can reach Avid Global Services to get help wherever, whenever, and however you want it. From our highly skilled Professional Services experts who collaborate with you side-by-side in your facility to optimize your business, to our worldwide Customer Care team and resources—available around the clock by phone or online—help is always available.


Maximize your potential

Every Avid customer is different, which is why we offer a variety of services to address your unique needs and challenges. With our Professional Services Consulting Packages, you get a complete evaluation of your company operation, infrastructure, and business practices to see how you can optimize your workflow. When off-the-shelf solutions won’t do, our Avid Labs team can create custom Avid MediaCentral Platform solutions designed just for you. And with our expanded Education programs, you can boost your efficiency, value, and career.


Get exceptional service—your way

We understand the challenges that new technologies, media formats, software, and gear bring to your workflow. That's why we work closely with the Avid Customer Association and Service and Delivery Advisory Council to maintain and improve the services and support we offer. From providing highly collaborative partnerships to offering flexible engagement options, we strive to provide you with a positive, satisfying experience, whether you want to get help, get service, get trained, or get in touch.


Avid Global Services family

Professional Services
Comprised of the industry’s leading experts, Avid Professional Services partners with you to do everything—from installing and optimizing systems, to building custom platform solutions—to help you achieve the highest value from your investment.
Customer Care
Our Support offerings and flexible engagement options provide the world-class help you need—whenever, wherever, and however you need it. From online self-help tools, to multi-tiered support plans, get access to expert care around the clock.
Whether you want to maximize staff efficiency, enable system administrators with ACSR credentials, or obtain the skills required to work in today’s top production facilities, our training and certification courses can help you achieve your goals.