Learn & Support

Registration & Activation

Having trouble registering or activating your product? Click the "CHAT NOW" or "NEED HELP" button on the right side of the page for assistance.

Get help with your iLok if it's lost, stolen, or broken.

Avid Knowledge Base

Find help for all products, past and present. Whether you need configuration or troubleshooting help, a user guide, or something else, solutions are just one search away.


Guides & Docs

Get the most out of your Avid experience


Find answers to frequently asked questions


Download printer-friendly info

Learn From Avid

Get Trained

Advance your skills with hands-on training

Join Avid Tech Talks

Gain in-depth technical expertise to maximize your Avid experience

Learn from others

Ask the Community

Get help and advice from other Avid users

Get Insight and Info

See how pros use Avid—in their own words


Product Repair

Find parts and authorized repair centers to get your hardware fixed

Warranty Info

Get details about our hardware and software warranties

Transfer Ownership

Reassign your hardware or software license to someone else


Get started fast with Pro Tools

Quickstart Templates

Turn your ideas into songs quickly using templates

Building a Session from Scratch

Add tracks, VIs, and more to a blank project

Writing and Riffing

Record tracks and copy/paste audio to build up a song

Building It Out

Record, edit, and loop drum and other MIDI parts

In the Pocket

Perfect performances using Elastic Audio and more

Simplicity in Mixing

Balance faders, add plug-ins, and more

And We're Done

Finish and master your mix to share with the world

How-tos and troubleshooting 

Install Pro Tools

Get a walkthrough of installing your software on a Mac.

Maximize the Playback Engine

Get the best performance out of your Pro Tools system.

Optimize Windows 8 for PT

Get the best performance from your PC.

Optimize Your Mac for PT

Get the best performance from your Mac.

Set up Your System

Create an iLok account, activate software, and more.

Troubleshoot Audio Issues

Learn ways to optimize and diagnose your system.

Understanding ADC

Get insight into Automatic Delay Compensation.

Use iLok License Manager

Manage your software and plug-in licenses on iLok.

Professional Services

Expert Resources

Partner with our Professional Services to solve your unique business challenges


Contact Support

Reach out to our Customer Care teams

Support Options

Learn about our support plans and offerings