Avid Advantage Elite Live Support Plan

Get 3 Years of Avid Advantage Elite Live Support with VENUE | S6L

Whether you’re on tour, at a festival or event, or in a club, house of worship, theater, or other venue, sometimes things don’t go as planned. With S6L, you’ve got the attention of a dedicated customer care team at your service—24x7—whenever, wherever, and however you need help.

All VENUE | S6L systems now come with three years of Avid Advantage Elite Live support—our highest level of service available to customers who work in the most mission-critical live sound environments. That means you’ll receive the highest priority care to resolve issues fast, get advice and answers, and have replacement hardware or parts shipped to you rapidly—wherever you are or will be.

Here’s a look at what this new support plan provides…

Avid Advantage Elite Live Support for VENUE | S6L
Plan duration 3-year Avid Advantage Elite Live plan included with all S6L system purchases; renewable annually thereafter
Access Dedicated Avid live sound support available 24x7 worldwide by phone or web
Phone support Unlimited calls with the highest priority response time
Web support Unlimited support cases with fast response time (within 1 hour)
Software upgrades VENUE software upgrades included; available for download upon release through your Avid Account (Pro Tools software comes with a 1-year Annual Upgrade Plan)
Case escalation Critical priority escalation and management provided as needed
Hardware coverage Advance hardware exchange provided with same-day shipping (requests must be received by 3 pm local time)
Onsite support At Avid’s discretion