Avid Customer Support - Contact Us

Americas (United States, Canada, Central & South America):

Product support	800-800-AVID (2843)
Liquid product support	650-963-5703
Avid Sundance Digital support	972-444-8442 ext. 111
Pinnacle Studio support	650-267-5196
Avid Support Services - Mexico	1-800-681-1511
Additional Avid Liquid support	Please visit: Avid Liquid support center
Pinnacle Dazzle support	Please visit: http://www.pinnaclesys.com
Additional Pinnacle Studio support	Please visit: http://www.pinnaclesys.com

Europe

European Service Centre – New!
On September 4, 2006 Avid Europe launched a new service centre (open from 0900-1800 CET ) for customers requiring Avid Liquid, and Avid Xpress and Media Composer* support. Customers will need to purchase a Service Access Code (SAC) in advance at store.avid.com. International (with language choice): + 31 20 654 5530 (or 0411 617 259 in Netherlands). The Service Centre is also handing warranty calls on Medea products. Such calls do not require a SAC.

Note: All European customers who registered after 1st August 2005 will get a free SAC to get them started. If any customer believes they should have received a free SAC and did not, please go to http://avid.custhelp.com and choose the “ask a question” tab to send a message. The service centre will normally reply within 48 working hours.

UK (English):	0207 660 0186
France (French)	01 70 48 00 39
Germany (German):	069 95307171
Spain (Spanish):	91 37 53 367
Italy (Italian):	02 3859 1202

European Customers with contracts

When your Avid Support Contract is issued full details of how to access Avid support are provided in the document. If you do not have the details please contact the purchaser in your company.

Asia:

Japan	+81 3 35057937
Korea	+822-7824932
China	+86 10-6709 6116
Singapore	+65 6476 7666

Oceania:

Australia

Calls from Australia should be directed to our Singapore number which is +65 6476 7666

Note: Please refer to your product for specific details about customer support.