Customized Support
A visionary new model for customer support
Cookie cutter support packages are inherently limited. To meet the needs of today's complex integrated systems, you need support that covers your entire operation. That's why Avid now offers a visionary new model for customer service, Avid Total Services, where you determine the customized support you need.
Design your own support
For most systems, in addition to all the features provided through Basic Support, Customized Support lets you pick and choose from a comprehensive list of options. Among these options:
- Extended hardware warranty period
- 24/7 technical phone support*
- Dedicated support representatives
- Advanced hardware exchange**
Or, if you prefer, we'll create a comprehensive package custom-designed to fit your needs from our extensive suite of support and consulting offerings.
How to buy
Call 1-800-949-2843, contact your local Avid office or reseller for complete program information and pricing.
* Applies to North America only. Program availability and details may
vary depending on geographic location, and are subject to change without
notice.
** Avid cannot guarantee carrier delays beyond our control, including but not limited to weather delays, acts of God, and flight mechanics.
How to Buy