Support

 

Avid Customer Support

Avid Customer Support helps you make the most of your talent and technology, compete more effectively, and take full advantage of nearly two decades of industry expertise. No company understands today's video, film and broadcast technology better than Avid.

Support based on expertise

As the Industry leader in media technology, we have a world-class support team to back up our products. Our total systems approach leverages expertise in continuing product and platform development efforts, media asset management solutions, and file-sharing technologies. The shared knowledge of the Avid support team ensures that you get the help you need, when you need it .

Avid tailors service to your systems and your budget. From planning and commissioning through everyday operation, Avid experts stand ready to:

  • Build and test your uniquely integrated systems off-site before shipping
  • Visit your site to facilitate new technology integration
  • Monitor and troubleshoot your entire operation remotely

Whenever you call Avid Technical Support, you can be sure you'll be talking to an Avid expert who will knowledgeably provide assistance in problem diagnosis and resolution.

Registering your Avid product ensures our ability to provide you with the support you need. For more information please visit http://www.avid.com/register

Choose the kind of support that best meets your needs

Online Support
Find immediate answers to your problems using our online troubleshooting tools:

Support Programs:

Basic Support
Every Avid product offers basic support options that can be purchased annually, providing cost-effective software and hardware coverage to keep your systems up-to-date.

Customized Support
Start with Basic Support and add from a comprehensive list of additional support options.