Service Agreements and Warranties*
Avid has built and maintains one of the largest worldwide customer support networks in the industry. All of Avid's customer support representatives are trained and certified in a broad range of applications, new operating systems, and storage and networking solutions. In addition to this highly experienced staff, Avid Authorized Resellers and Rental Companies in the major regions of the world, have the capability to deliver various levels of application and hardware support direct to the end user, with the full backing of the entire Avid Worldwide support organization. Support delivery is designed to provide the most responsive service possible within the geography, by adopting host country language and customs.
For information regarding Avid's various support offerings, please select from the list below:
- Avid Support
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Featuring a number of coverage options, Avid Support is designed to facilitate your use of Avid solutions. Services include extended telephone coverage, automatic software maintenance, and preferred pricing on replacement parts. [more] - Replacement Services
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Should a piece of hardware ever experience failure, Avid's Replacement Services make sure that you're back up and running in no time with Advanced Exchange Service and credit for defective parts. [more]
* Applies to North America only. Program availability and details may vary depending on geographic location, and are subject to change without notice. Contact your local Avid office or reseller for complete program information and pricing.