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Support

Please have your system ID or ASC code ready when you call. For customers under an Avid Advantage support contract, you can reach Avid support via the Avid Support Portal. If you have an ASC and would like to submit your case online, use your ASC.


We believe that when you succeed, we succeed. - Victoria Moreno, Senior Director, Customer Success

Video - Annual Contract Support (Toll Free / Local)

 AmericasEuropeAsia
Support 1-800-800-28431-800-800-2843 / +1 978-275-2476+1 978-275-2476
Sales 1-800-949-28431-800-949-2843 / +1 978-275-2480+1 978-275-2480
United Kingdom 44 1753 650 66044 1753 650 660
Germany 49 180 132 4009
France 33 141 494 040
Spain 34 917 628 625
Finland 35 892 290 1690
Sweden 46 844 255 90
Norway 47 81522843
Netherlands 31 357 723 561
Denmark 45 39 55 99 98
Belgium  32 2709 2121
Middle East 971 8002843
If Country is not listed, dial  44 1753 650 66044 1753 650 660
Singapore 65 3158 2539
China 852 3071 3498
Hong Kong 852 30775 552
South Korea 822 3483 3226
Australia 612 8228 1456

Video - Per Incident Support (Avid Support Code)

AmericasEuropeAsia
1-800-800-28431-800-800-2843 / +1 978-275-2476+1 978-275-2476 United Kingdom 44 1753 658 64544 1753 658 645
France 33 141 494 010
Italy 39 02385 91 448
Germany 49 895 0206 250
Spain 34 917 628 610
If Country is not listed, dial  44 1753 658 64544 1753 658 645
1-800-800-28431-800-800-2843 / +1 978-275-2476+1 978-275-2476
 


We believe that when you succeed, we succeed. - Victoria Moreno, Senior Director, Audio Customer Success

AudioAnnual Contract Support

AmericasEuropeAsia
1-888-456-34441-888-456-3444 / +1 650-731-6100+1 650-731-6100 00 800 11186824 / +44 1753 658529+44 1753 658529 Asia Pacific 813-3505-7957
Japan 0120-950-0280120-950-028

Audio—Per Incident Support (Avid Support Code)

 AmericasEuropeAsia
Hours of Operation:
Monday-Thursday 8am-5pm PST, Friday 8am-4pm PST
Hours of Operation:
Monday-Friday UK 9am-5pm GMT/BST
Monday-Friday France, Germany/Austria, Italy and Spain/Portugal 9am-5pm CET
Hours of Operation:
Monday-Friday 10am-5pm JST
+1 650-731-6100+1 650-731-6100 United Kingdom 00800 868 24555 / +44 1753 653322+44 1753 653322
Germany 00800 86824111 / +44 1753 658480+44 1753 658480
Italy 00800 86824333 / +44 1753 658580+44 1753 658580
Spain 800 300 210 / +44 1753 658647+44 1753 658647
France 00800 86824777 / +44 1753 658 482+44 1753 658 482
If Country is not listed, dial 00800 868 24555 / +44 1753 653322+44 1753 653322
Japan 0120-950-0280120-950-028
Australia 612-9420-3066  / 03-3505-7957
Rest of Asia Pacific 813-3505-7957
 

AudioPer Incident Support (Avid Support Code)

AmericasEuropeAsia
Hours of Operation: Monday-Friday 7am-4:30pm PST Hours of Operation:
Monday-Friday UK 9am-5pm GMT/BST
Monday-Friday France 9am-5pm CET
Hours of Operation:
Monday-Friday 11am-5pm JST
+1 650-731-6106+1 650-731-6106 United Kingdom 01753 65858501753 658585 /+44 1753 658585+44 1753 658585
France  0 1 41 49 40 600 1 41 49 40 60 / +33 1 41 49 40 60+33 1 41 49 40 60
If Country is not listed, dial  0 1753 6585850 1753 658585 / +44 1753 658585+44 1753 658585
Japan 81 3 3505 7907
Australia 61 0 2 9420 3066

Technical Support

 AmericasEuropeAsia
Hours of Operation:
Monday-Thursday 8am-5pm PST, Friday 8am-4pm PST
Hours of Operation:
Monday-Friday UK 9am-5pm GMT/BST
Monday-Friday France, Germany/Austria, Italy and Spain/Portugal 9am-5pm CET
Hours of Operation:
Monday-Friday 10am-5pm JST
+1 650-237-1604+1 650-237-1604 Europe, Russia, Middle East, Africa & India
01753 65844401753 658444 / +44 1753 658444+44 1753 658444
+1 650-237-1604+1 650-237-1604
Japan  81 3 3505 6138
Australia 1-800-500-889

Technical Support

AmericasEuropeAsia
US +1 650-731-6111+1 650-731-6111
LATAM +1 954-746-0956+1 954-746-0956
Europe  01753 659 50001753 659 500 / +44 1753 659 500+44 1753 659 500 Korea 82 2 782 4215
China 86 10 67096127
Japan 81 3 3505 6138



Sales

Educational Sales—North America

Avid offers excellent pricing options for students and institutions. To take advantage of these great deals, simply visit an authorized Avid Education reseller near you.

Federal Government and Forensic

To reach the Avid Federal Government and Forensic Solutions teams, call 800-497-AVID800-497-AVID (2843) or 202-756-7724202-756-7724.

Note: Avid products are available through Avid’s GSA Schedule.