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Support Offerings

Your creativity doesn’t just work from 9-5, and neither does your equipment. Keeping your technology running smoothly calls for information and expertise that’s there whenever and wherever you need it. Avid Support Services enhances and extends your product support with a network of software and hardware assurance resources. Count on Avid Support Services to keep you ahead of the game. From the largest corporate enterprise to the casual home hobbyist, Avid Support Services has a plan that fits with your needs and your budget.

Avid Standard Support

A support plan for low-complexity environments, Avid Standard Support is designed for customers for whom system availability is not mission critical, yet providing business hours support and access to software updates is key.

Avid Priority Support

Avid Priority Support is ideal for our customers for whom system availability is not mission critical, but who require software investment protection and predictable access to materials exchange.


Avid Uptime Support

Avid Uptime Support is designed for small to mid-sized broadcasters, post-production and Audio facilities requiring system availability beyond normal business hours. Uptime provides round-the-clock access to assisted support and rapid access to onsite and materials.

Avid Enterprise Support

Avid Enterprise Support provides the highest level of coverage for the most complex environments, including high-end broadcast companies and networked post production facilities. In environments where even minutes of system downtime can have major impact on operations and loss of revenue, Enterprise Level Support delivers unprecedented personal service with proactive technology support.

Select a Plan

Low-cost Per Incident and Per-Minute Support

In addition to the structured support plans, Avid Support is available by the minute or fixed fee per incident for specific products purchased by hobbyists and casual users.

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