Support help

Get Pro help

Get support contacts, telephone support, answers to email questions, warranty information, and more here.

Getting started

Downloads & bulletins

Find the most up-to-date versions of System 5 software and any Tech Bulletins.

Installation manuals are also available for download here.



Mixing music and/or sound for picture is a creative adventure filled with many unique challenges. From ensuring that the overall mix sounds the best that it possibly can to dealing with a wide array of clients and workflows, short deadlines, and last-minute rearrangements or picture edits, learn how you can work smarter and faster by tuning in to our Pro Mixing Webinars.

Each 30-minute webinar, which can be viewed right from your computer, will feature many aspects of mixing music or post-production sound, as well as tips, gear discussions, and tutorials to help you advance your skills and make the right technology investments, followed by a Q&A session. And if you can't make the scheduled event, you can watch the archived version anytime—we'll post the latest webinar to this page shortly after its conclusion.

Learn more

Register Now to view any of these webinars:

Pro Mixing: Post Production Workflows with Jonathan Wales

ICON D-Command In Depth

Mix Smarter and Faster with C|24

Mixing Surround Sound Audio for HD Picture with ICON

Avid Pro Mixing/S5 Fusion

Feature Film Sound Design with Pro Tools HD 8 and ICON

Scott Weber on Mixing TV Hit Lost with ICON

Film Music Composition with Pro Tools HD 8 and ICON


Warranty & repair information

Equipment warranty

  • A 12-month warranty period is provided with all new System 5 and Max Air consoles.
  • MC Pro and System 5-MC products carry a 12-month warranty.
  • Warranties for older equipment (subject to status) are also available.