Avid Master Account FAQ

What is Master Account?

Avid Master Account is our first step towards simplifying access to all of our user accounts. Over time, customers will be able to enter their account login information once, and receive access to all portions of the site that require you to login today.

Why link accounts?

Linking your accounts will enable you to enter your account login information once, and receive access to all portions of the accounts that you have merged.

What accounts need to be linked?

The following accounts are available for linking at this time:

  • account.avid.com (which now also refers to anyone with a former “MyDigi” account)
  • store.avid.com
  • esd.avid.com (the Download Center)
  • community.avid.com (the Avid Video Community)

Note: Some Avid web properties will still require a separate login. For example, the Avid Support Center application is not yet tied to Avid Master account, and will therefore require a separate login.

How do I change my user name or password?

Once you are logged into Master Account, you may change your login credentials by selecting “My Account” at the top right of the page. From here you may select the “change” link next to either your current user name or password to change your credentials.

Who do I contact for additional help?

For additional help, please submit feedback to webmaster via our online form.