Please see below for answers to our most frequently asked questions. If your inquiry is outside of these areas, please follow the instructions below.

Q: I need help with my Avid product/services/support. Can the ACA assist with these requests?

A: For help with your Avid product, including activation, registration, downloads, and more, please reach out to Avid directly by visiting the Avid Customer Care Center.

Q: I can’t login to the ACA Portal. How can I regain access?

A: To reset your access to the ACA Portal, click here and then click “Forgot password?”. Submit your username and check your email for a link to reset your password. Make sure you are using the same email that you registered for the ACA with, and check your spam folder if you did not receive an email from us within 24 hours.

Q: How can I register for the next Connect event?

A: Click here and follow the instructions to register. Don’t forget to check out the latest event updates.

Q: How can I unsubscribe from emails from Avid and the ACA?

To unsubscribe from all emails sent from Avid Technology and the Avid Customer Association, click here.

To unsubscribe from the Weekly Digest Emails sent from the ACA Portal on Salesforce or to update your email preferences:

• Click here
• Once logged in, click “Email Me” under the image on the top left
• Select “Email Settings”
• Adjust which communications you would like to receive on the top half of the pop-up window and adjust the frequency of communications in the bottom half of the pop-up window