Please see below for answers to our most frequently asked questions. If your inquiry is outside of these areas, please follow the instructions below.
Q: I need help with my Avid product/services/support. Can the ACA assist with these requests?
A: For help with your Avid product, including activation, registration, downloads, and more, please reach out to Avid directly by visiting the Avid Customer Care Center.
Q: How do I set up my ACA profile on Avid Link?
A: If you already have an avid.com account (Avid Master Account), use the same username and password to log in to Avid Link (if you do NOT have an Avid Master Account, you will be prompted to create one upon entering Avid Link). If you are already an ACA member, be sure to use the email address where you previously registered for the ACA.
Once logged into the Avid Link app, access the ACA community by clicking on the ACA icon in the left navigation bar (on your mobile phone, this icon is on the top navigation bar). Via the gear icon in the top right corner, you can add and edit your account information. This includes setting your Profile to public (which allows others to connect and invite you to projects, and makes you appear in search results), adding or modifying your bio information, talents and Skills, as well as adding your social information (Facebook, website and Twitter).
Q: I can’t login to Avid Link. How can I regain access?
A: To reset your access to Avid Link, open the app and then click “Forgot password?” Submit your username and check your email for a link to reset your password. Make sure you are using the same email that you registered for your Avid Master account with. If you did not receive an email from us within 24 hours, please check your spam folder.
Q: How can I register for the next Connect event?
A: Click here to learn more about the upcoming ACA community events.