How can we help you?

The ACA team is here to answer questions,
take comments and address concerns

Please see below for answers to our most frequently asked questions. If your inquiry is outside of these areas, please follow the instructions below.

Q: I need help with my Avid product/services/support. Can the ACA assist with these requests?

A: For help with your Avid product, including activation, registration, downloads, and more, please reach out to Avid directly by visiting the Avid Customer Care Center.

Q: I can’t login to the ACA Portal. How can I regain access?

A: To reset your access to the ACA Portal, click here and then click “Forgot password?”. Submit your username and check your email for a link to reset your password. Make sure you are using the same email that you registered for the ACA with, and check your spam folder if you did not receive an email from us within 24 hours.

Q: How can I register for the next Connect event?

A: Click here and follow the instructions to register. Don’t forget to check out the latest event updates.

Q: How can I unsubscribe from emails from Avid and the ACA?

To unsubscribe from all emails sent from Avid Technology and the Avid Customer Association, click here.

To unsubscribe from the Weekly Digest Emails sent from the ACA Portal on Salesforce or to update your email preferences:

  • Click here
  • Once logged in, click “Email Me” under the image on the top left
  • Select “Email Settings”
  • Adjust which communications you would like to receive on the top half of the pop-up window and adjust the frequency of communications in the bottom half of the pop-up window

Contact ACA leadership

Members can contact the Executive Board & all Leaders via the portal

Sign in to get started

Check the  Connect Event FAQs

Find answers to common questions about the flagship ACA event

Go to the FAQs

Still have questions?

Contact us

Use of cookies on this site:

Cookies allow us to remember your sign-in details, to optimize site functionality and to deliver content tailored to your interests. We collect and use personal information, such as cookies, in accordance with our Privacy Policy. Click "Agree and proceed" to accept cookies and go to our site, or visit our Privacy Policy to learn more about cookies and how to manage or disable cookies. Please note that some Avid web pages, including the Avid Online Store, will not work if cookies are disabled.

Find out more

Agree and proceed