menu play2 print search share facebook instagram linkedin twitter youtube
  • Communities
  • Sign in
  • Contact Sales
  • Shop
  • Pro Tools
    • Menu
    • Pro Tools
    • For Music
    • For Audio Post
    • Virtual Instruments
    • Interfaces + Systems
    • Control Surfaces
    • BUY NOW
    Compare
    Which version of Pro Tools is right for me? Compare
    Get Started
    Find tutorials, tips, and helpful resources Getting Started
    What's Included Pro Tools ArtistPro Tools StudioPro Tools Flex
    Learn More
    Avid Pro Audio CommunityBlogsCustomer Stories Learn
    Upgrade + Renew
    Renew or buy a new Software Updates + Support Plan for a perpetual license Upgrade + Renew
    Support
    DownloadsSearchable Knowledge BaseGuides and other resourcesCancel Subscription Support
    INTRODUCING PRO TOOLS
    ARTIST, STUDIO,
    AND FLEX

    Check it out

  • Media Composer
    • Menu
    • Media Composer
    • Overview
    • For Video Editors
    • For Production Teams
    • Hardware
    • Tutorials
    • BUY NOW
    Compare
    Which version of Media Composer is right for me? Compare
    Upgrade + Renew
    Renew an Update + Support PlanPurchase a perpetual license Upgrade + Renew
    Learn
    Free tutorialsAvid EducationAvid Pro Video Community Learn
    Support
    DownloadsSearchable Knowledge BaseGuides and other resourcesCancel Subscription Support
    Plugins
    Media Composer supports both AAX and AVX plugins Plugins
    INDUSTRY INSIGHTS
    AND CREATIVE INSPIRATION,
    JUST FOR EDITORS

    DIVE IN

  • Sibelius
    • Menu
    • Sibelius
    • Overview
    • For Mobile
    • Tutorials
    • Buy Now
    Compare
    Which version of Sibelius is right for me? Compare
    Upgrade + Renew
    Renew an Update + Support PlanPurchase a perpetual license Upgrade + Renew
    Learn
    Free tutorialsAvid EducationSibelius Forum Learn
    Support
    DownloadsSearchable Knowledge BaseGuides and other resourcesCancel Subscription Support
    Education
    Students, teachers, and educators can get a substantial discount on Sibelius Ultimate Education
    COMPOSE ANYWHERE
    WITH THE SIBELIUS
    MOBILE APP

    GET IT NOW

  • All Products
    • Menu
    • Audio Hardware
      • Audio Hardware
      • Pro Tools | Carbon
      • Pro Tools | HD I/O
      • Pro Tools | HD MADI
      • Pro Tools | HD Native
      • Pro Tools | HDX
      • Pro Tools | MTRX
      • Pro Tools | MTRX Studio
      • Pro Tools | Sync X
      • All Audio Hardware
    • Audio Software
      • Audio Software
      • Avid Premium Cloud Plans
      • Pro Tools
      • Pro Tools | MachineControl
      • Pro Tools | Satellite Link
      • Pro Tools | Video Satellite
      • All Audio Software
    • Avid Link
      • Avid Link
      • Avid Link
      • AvidPlay Music Distribution
      • All Avid Link
    • Control Surfaces
      • Control Surfaces
      • Avid Control
      • Avid Dock
      • Avid S1
      • Avid S3
      • Avid S4
      • Avid S6
      • All Control Surfaces
    • Graphics
      • Graphics
      • Maestro | AR
      • Maestro | Designer
      • Maestro | Interactive
      • Maestro | Live
      • Maestro | News
      • Maestro | TX
      • All Graphics
    • Ingest & Playout
      • Ingest & Playout
      • FastServe
      • MediaCentral | Stream
      • All Ingest & Playout
    • Live Sound
      • Live Sound
      • Avid VENUE | Function Pad
      • Avid VENUE | On-Stage
      • Avid VENUE | S6L
      • All Live Sound
    • Media & Workflow Management
      • Media & Workflow Management
      • Avid NEXIS | EDGE
      • MediaCentral
      • MediaCentral | Collaborate
      • MediaCentral | Publisher
      • MediaCentral | Stream
      • MediaCentral for Adobe
      • All Media & Workflow Management
    • Music Notation
      • Music Notation
      • AudioScore Ultimate
      • Avid Premium Cloud Plans
      • PhotoScore & NotateMe Ultimate
      • Sibelius
      • All Music Notation
    • Storage
      • Storage
      • Avid NEXIS
      • Avid NEXIS | Cloudspaces
      • All Storage
    • Video Editing
      • Video Editing
      • Avid | Edit On Demand
      • Avid Artist I/O
      • Avid NEXIS | EDGE
      • Media Composer
      • Media Composer | Cloud Remote
      • Media Composer | Distributed Processing
      • Media Composer | Enterprise
      • Media Composer | NewsCutter Option
      • Media Composer | PhraseFind Option
      • Media Composer | Production Pack
      • Media Composer | ScriptSync Option
      • Media Composer | Symphony Option
      • All Video Editing
    • Products
  • Solutions
    • Menu
    • Audio Post Production
    • Cloud Solutions
    • Education
    • Live Sound
    • Media Production in the Cloud
    • Music Production
    • Music Notation
    • News Production
    • Video Editing
    • Video Post Production
  • Resources
    • Menu
    • Resource Center
    • Customer Stories
    • Tutorials
    • Online Learning
  • Get Help
    • Menu
    • Get Support
      • Get Support
      • Knowledge Base
      • Product Support
      • Warranty + Repairs
      • Support Plans
      • Contact Us
    • Learn from Avid
      • Learn from Avid
      • Free Tutorials
      • Free Webinars
      • Find a Course
      • Get Certified
      • Avid Learning Partners
    • Ask the Avid Community
      • Ask the Avid Community
      • Pro Audio Community
      • Pro Video Community
      • Music Notation Community
      • Avid Link
      • Avid Blogs
      • Avid Customer Association
    • Explore Professional Services
      • Explore Professional Services
      • Project Engineering
      • Consulting
Contact Sales Shop
  • ACA Home
  • About
  • Governance
  • Member Benefits
  • Become a Leader
  • Contact

Avid Customer Association: Contact us

Join ACA
≡Menu
Avid Customer Association: Contact us

HOW CAN WE HELP YOU?

The ACA team is here to answer questions, take comments and address concerns
Please see below for answers to our most frequently asked questions. If your inquiry is outside of these areas, please follow the instructions below.

Q: I need help with my Avid product/services/support. Can the ACA assist with these requests?

A: For help with your Avid product, including activation, registration, downloads, and more, please reach out to Avid directly by visiting the Avid Customer Care Center. All Avid customers in need of support or web store assistance should utilize the Avid support portal first if they have an active entitlement contract. If you need assistance with your Avid product or need Webstore assistance - please contact Avid Customer Care via the MyAvid support portal at https://www.avid.com/US/support/support-contact. Simply login to your MyAvid Master account and access the support portal under My Support Center as this is always the fastest way to reach Avid support. As a last resort, customers can call in with an Avid Service Code or their support/upgrade plan contract entitlement (System ID required) for assistance.

Q: How can I register for the next Connect event?

A: For the time being ACA related events will be taking place online only until it is safe to meet in person. We will share relevant details on our website and Avid Link.

Still have questions?

Contact us
  • About Avid
  • Press Center
  • Investor Relations
  • Contact 
    Contact
    • Sales
    • Support
    • Online Store
  • Language: English 
    Select your language
    • English
    • 中文
    • Français
    • Deutsch
    • 日本語
    • Español
  • Careers
  • Developers
  • Order Tracking
  • Cancel Subscription
  • Email Preferences
  • © 2022 Avid Technology, Inc.
  • Terms & Legal
  • Privacy
  • Security