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BURLINGTON, Mass, April 9, 2020
7:30 PM ET Update
Powering Greater Creators—From Anywhere Video Series
Chief Product Officer Dana Ruzicka and his team held a roundtable discussion on the remote working and cloud solutions that Avid customers have been undertaking to keep their productions running during the pandemic. This is the first in the series of Powering Greater Creators—From Anywhere discussions announced by Avid earlier this month. For more information on remote collaboration, we have established a learning destination for media professionals, students and other creatives at our Powering Greater Creators—From Anywhere page.
BURLINGTON, Mass, April 7, 2020
8:30 PM ET Update
Avid Technology Issues Business Update in Response to Global Impact of COVID-19
BURLINGTON, Mass, April 4, 2020
6:30 PM ET Update
Security Enhancements to Zoom
Due to reported security concerns with Zoom, Avid is implementing additional security measures to mitigate risks and provide a secure meeting environment for our customers, partners, vendors and employees. Effective immediately, all Avid Zoom meetings require passwords for users participating via computer and/or by phone. Avid is also employing multifactor authentication to add an extra layer of security to our meetings. In all that we do, Avid is committed to providing the best remote working environment possible.
BURLINGTON, Mass, April 2, 2020
1:30 PM ET Update
Intermittent log on issues with Pro Tools, Sibelius, Avid Link
Due to the ongoing COVID-19 pandemic, we recognize our customers need to stay productive and continue to create content remotely and collaboratively. We are working diligently to optimize and scale our resources to meet the influx in demand and are experiencing a significant uptick in volume. As we adjust to the sudden rise in remote work, you may experience intermittent issues with Pro Tools Cloud Collaboration, Sibelius Cloud Sharing, and Avid Link. As a result, some users may get an error when attempting to log into their account from within the products.
These are temporary issues and we are working to resolve them as soon as possible.
Outlined in this Avid knowledge base are some other ways we are giving as suggestions to help our customers stay productive during this unprecedented time.
BURLINGTON, Mass, March 30, 2020
9 AM ET Update
Customer Support During Pandemic
Due to the ongoing COVID-19 pandemic, Avid is experiencing a significant uptick in customer support requests as global workplace changes have impacted our customers. To better serve you, we encourage you to log cases via the Avid Support center at my.avid.com. Thank you for your patience and understanding.
BURLINGTON, Mass, March 20, 2020
1:30 PM ET Update
Avid is taking all appropriate measures to safeguard our employees and workplaces, as well as to ensure business, customer support and supply–chain continuity. Our executive team and our Crisis Management Response Team continue to monitor the COVID-19 outbreak on an ongoing basis and are in constant communications with our Site Leaders, Functional Managers and Human Resource Personnel across the globe.
Our employees and their families
The safety and well-being of all our team members and their families is a top priority. We are monitoring updates from the World Health Organization (WHO), US Centers for Disease Control and Prevention (CDC), US State Department, and local government agencies in countries in which Avid has a presence and providing frequent guidance to our employees in response to changing conditions.
As part of our readiness and preparedness actions, our Crisis Management Response Team (CMRT) and our Product and Technology teams have tested our IT infrastructure to ensure it can accommodate large-scale remote access. Additionally, most staff are equipped to work from home (e.g. laptops, VPN and application access, etc.) and prepared to perform the full complement of their job.
After careful assessment and contemplation, and an in-depth work from home (WFH) preparedness assessment for business continuity, Avid will transition to a state of mandatory work from home as of Monday, March 23. This applies to all Avid locations globally, with the exception of limited essential personnel. We have also imposed business travel restrictions and established office protocols to ensure the safety of all Avid team members who are essential personnel and must conduct their work at the office. This includes limiting face-to-face meetings and making use of digital conferencing channels and tools to comply with advice about social distancing. We are complying with all local laws and ordinance when evaluating whether essential personnel may work on site.
Our customers and partners
We recognize our customers rely on us every day to keep their businesses running. At Avid we are doing everything we can to maintain the highest levels of service and we remain focused on being proactive to mitigate and minimize any potential disruptions or delays.
Outlined below are some of the ways we are mobilizing to help our customers stay productive during these trying times.
Enabling Unique Remote Workflow Solutions for Your Avid Environment
Customers that are using Avid platforms to create, manage, store, or distribute content can easily tap into capabilities to extend news, sports and post-production workflows with remote production and collaboration at scale. Many clients can achieve this rather quickly based on simply extending their current infrastructure with some additional tools that are available from Avid.
Implementing Advanced Cloud Solutions to Protect & Expand Your Workflows
Enterprises that are looking to more substantially address and mitigate the business continuity issues they’re facing today, and who want to protect against future disruptions like this one, can leverage more advanced cloud strategies or SaaS-based solutions.
Functional Business Continuity
We have identified critical business functions and associated response plans and have appropriate strategies and back-up plans in place, should they become necessary.
- We are supporting teams and individuals as they establish the technical connectivity that enables remote working capability. There are infrastructure challenges in certain global locations, and we are working with local leaders and impacted staff to develop robust, secure connectivity pathways.
- Our executive team is supporting their organizations as they assess and reinforce full business continuity. Teams are developing work-level plans identifying primary, secondary and tertiary individuals who can support work if needed. We are ensuring that all secondary and tertiary staff have appropriate system credentials and training as well as other equipment and supplies necessary to step seamlessly into supporting colleagues’ work, should the need arise.
- All of our customer care services are business as usual and fully operational. Support enquiries continue to flow through our Customer Care teams and all Level 1, 2 and 3 staff are working remotely and managing customer cases as usual.
Cloud Practice & Professional Services
- The Cloud, Professional Services and Workflow Consulting teams continue to provide Avid cloud onboarding services remotely. These teams are composed of globally distributed remote staff. Business across these practices is operating as usual.
- Avid operates virtualized labs to enable remote simulations. Some troubleshooting may require physical lab work. Avid has established essential personnel who will have access to relevant lab locations on an as-needed basis, in compliance with local laws.
Avid’s Supply Chain remains operational and continues to produce and deliver product to our global warehouses providing product availability across most of our offerings. Avid remains diligent in monitoring the effect that the Coronavirus restrictions have, directly and indirectly, on our global supply chain.
- For the immediate time, we will continue to support customers utilizing service inventory from our 3PL (3rd Party Logistics center) in Texas, and our emergency service spares hub in Chicago, IL. Returned repair material support will be provided through our Dublin, Ireland facility where possible, assuming there are no further local restrictions impacting the Dublin site.
- We were recently notified by our contract manufacturing partners of an order by the Mexican government related to COVID-19 that restricts the partners’ ability to produce new products for Avid through the end of April. These partners manufacture our storage and audio/video console products. We believe we have positioned sufficient finished goods inventory as well as service spares to support the expected demand for the next 4-6 weeks; however, it is possible that this restriction could be extended by the order from the Mexican government.
- Even with these measures in place we do expect some level of disruption, including possible delays in scheduled deliveries due to component availability and restricted freight transportation as well as potential delays in projects or delivery of services due to travel restrictions.
- Additionally, as we continue to see more government and local level restrictions across many country/regional borders, the ability for product to move freely may become restricted and in some cases severely hampered by reduced freight capacity. This could increase the level of disruption we’re experiencing.
We will continue to track the developments of COVID-19 closely to minimize the impact of any product shortages or shipping delays to our customers. As we have done to-date, we will also continue to keep you informed.
Avid is dedicated to the health and safety of every member of our community. We will continue to share information during these difficult times via our web page www.avid.com/covid-19.
BURLINGTON, Mass, March 11, 2020
5:30 PM ET Update
Solution Options Using Existing Avid Products for Supporting Remote Workflows
As our partners and customers work on their own business continuity plans in response to COVID-19, Avid is committed to help you stay productive during this uncertain time. We’ve created three guides outlining options for supporting Remote Workflows using our existing products:
- Broadcast and News Guide (PDF)
- Media Composer Remote Options Guide (PDF)
- Pro Tools Cloud Collaboration Guide (PDF)
The documents are complete and we encourage you to review them, copy them, implement them, and share them with others who may benefit from them.
Avid continues to monitor the coronavirus (COVID-19) outbreak closely. Guidance about COVID-19 changes on a daily basis and varies based on location. Please check back here for any updates as the situation continues to unfold.
If you have questions, contact your account manager.
BURLINGTON, Mass, March 10, 2020
5:30 PM ET Update
AVID CANCELS AVID CONNECT 2020 CONFERENCE AND NAB SHOW PARTICIPATION IN RESPONSE TO CORONAVIRUS OUTBREAK
Avid’s new product introductions will take place online in April;
Avid and ACA will host regional Connect events after public safety is assured
In response to the coronavirus outbreak, media technology leader Avid® (NASDAQ: Avid) has today announced its decision to cancel participation in all trade conferences and other large face-to-face events globally for at least the next 60 days, including NAB Show 2020. Additionally, the Avid Connect 2020 conference in Las Vegas that was planned for mid-April is canceled, a decision the company made in close consultation with the Avid Customer Association’s (ACA) executive board.
In April, the community will be invited to participate in an online broadcast to introduce all of Avid’s new products that had been slated for introduction at Connect 2020 and NAB Show 2020 in Las Vegas. Later in the year—when public safety can be assured—Avid and the ACA plan to host regional Connect events in several locations worldwide for the convenience of the community. Details will be announced soon.
“While these were difficult decisions for Avid, and for me personally, we feel strongly that helping stop the spread and severity of the COVID-19 virus is not just the job of governments and healthcare providers, but the responsibility of every individual, organization and corporation around the globe,” said Jeff Rosica, CEO and President at Avid. “We will take this opportunity to try new methods and experiment with different approaches to better engage with our clients, users and the community around the globe. Avid remains supportive of the NAB Show and looks forward to next year’s event.”
Is Avid exhibiting at the NAB Show and hosting Avid Connect 2020 this year?
Avid will not be participating in any large face-to-face events for at least the next 60 days in response to the COVID-19 virus, including NAB Show 2020 and Avid Connect 2020, both held in Las Vegas. We made this decision in an abundance of caution and care for the safety and well-being of our employees and community.
Will Avid Connect 2020 be rescheduled to another date?
In April, Avid will produce an online broadcast to introduce all of Avid’s new products that had been slated for introduction at Connect 2020 and NAB Show 2020 in Las Vegas. Together with the Avid Customer Association, Avid plans to host regional Connect events later this year. Details will be announced soon.
When will Avid resume attending large face-to-face events?
We will re-evaluate the coronavirus situation during the next 60 days and will take further actions as needed.
As an Avid Connect 2020 registrant will I receive a refund?
Anyone who registered for Connect 2020 will receive a 100 percent refund of their registration fee. Avid will begin processing refunds immediately; please be aware that it could take between 2-7 days (depending upon your financial institution) for the funds to be transferred to your account.
Will the training sessions be made available at another date?
Avid will work closely with our training presenters to try to schedule those sessions at a regional Connect event. We will share details about future training sessions as they become available.
Will the Avid Customer Association committee meetings be rescheduled?
We are reviewing the committee meeting schedule and will notify all committee members of any changes once a decision has been made.
I am a sponsor; who do I contact for more information about my sponsorship or participation in the Partner Pavilion?
Our event managers will contact you directly regarding your sponsorship.
Who do I contact for more information about Avid Connect 2020?
Please contact firstname.lastname@example.org for any other questions.
BURLINGTON, Mass, March 4, 2020
8:00 PM ET Update
Avid Technology Statement Concerning COVID-19 (Coronavirus)
We are closely monitoring the COVID-19 outbreak on a daily basis. Our first concern is the safety and well-being of our global employees.
Avid is following recommendations from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and the U.S. Department of State, including instituting requirements for certain employees to work from home. We are also restricting employee travel to Greater China, northern Italy, Iran and South Korea.
While we are proceeding with business as usual, we are also following a proactive plan and taking precautionary measures to ensure business continuity, product and service delivery, as well as supporting our customers’ performance.
We are working with customers who are exploring their own precautionary measures to ensure business continuity, including sharing best practices and reminding them of capabilities within their existing Avid platforms that will help them with their plans.
On the manufacturing front, Avid’s contract manufacturing is now based in Mexico. We are closely monitoring the movement of materials among our supply chain partners, especially those based in China who make subcomponents that go into some of our hardware products.
We are constantly evaluating the situation and escalating our plans to respond accordingly to this unfolding and ongoing situation. Given the fluidity of the COVID-19 outbreak globally, customers should anticipate some delays in projects due to changes in travel restrictions and other policies. We will provide regular updates to customers and employees at avid.com/covid-19.
We are committed to providing superior service to our customers and a safe and healthy workplace for our employees.