PT400 ACSR Pro Tools System Support


The PT400 is a blended class in which participants complete 9 hours of self-paced e-learning, followed by 15 hours of Live online or classroom Instructor-Led Training.


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The ACSR Pro Tools System Support (PT400) is a blended course providing online content prior to attending a live online or classroom Instructor-led training program. Participants will learn configuration and troubleshooting techniques in a practical, hands on environment to minimize system downtime and maximize productivity, focusing on Pro Tools | Ultimate software and HD-series hardware problems. After completing the class, participants are able to provide first-line support to the Avid Pro Tools and Pro Tools | Ultimate customer base.

This course prepares candidates for the Avid Certified Support Representative: Pro Tools certification exam.


This course is designed for:

  • Support and maintenance personnel
  • Pro Tools Ultimate users who wish to expand their technical expertise


The following are highly recommended: 

  • Completion of the Pro Tools Fundamentals (PT101) course, or equivalent experience
  • Familiarity with macOS and Windows Operating Systems
  • Technical and operational knowledge of Avid Pro Tools Ultimate systems with HD-series hardware is recommended

Learning Objectives

At the end of this course you will be able to:

  • Identify and configure Mac & PC CPUs and Operating Systems for use with Pro Tools software & hardware
  • Install and configure Pro Tools | Ultimate software & HD-series hardware
  • Review and identify Pro Tools | HD hardware including audio interfaces, PCIe cards, and synchronization devices
  • Explore, install, configure, and troubleshoot synchronization concepts
  • Compare capabilities between Pro Tools product lines
  • Troubleshoot and resolve problems on Pro Tools systems
  • Be ready to sit the ACSR Pro Tools certification exam
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