The Avid Dedicated Support Expert (DSE) provides a designated technical resource with advanced skills in a specific Avid product or solution. DSE’s combine deep technical knowledge, experience and access to internal Avid resources with the unique understanding of needs and expectations derived from aligning with your ongoing support engagement.
- Deploy, upgrade, or migrate to the latest Avid technologies with more confidence knowing that DSE resources are available to assist
- Receive detailed assessments of a product’s planned configuration with recommendations on best practices for your business scenario
- Isolate root causes and determine the best course of action to prevent future occurrences, resulting in faster resolution times
- Identify and correct underlying issues with your technology
- Access the latest information and resources
Learn more about Avid Dedicated Support Expert Plan.