New Avid Global Services Initiative Sets Higher Service Standard for the Media Industry
Company introduces “The Avid Advantage,” underscoring commitment to helping customers maximize and accelerate the value of Avid Everywhere in their environment
Avid® (OTC: AVID) today launched The Avid Advantage, a major service and delivery initiative delivered by a newly formed Avid Global Services organization. The Avid Advantage is a key element of Avid Everywhere™, and represents an unprecedented approach that sets a higher standard for service across the industry. With this program, Avid is rolling out a host of expanded and flexible services, support, and education programs to help customers maximize and accelerate the return on their investment with complete flexibility, and deepen their joint collaboration with Avid. The company aims to provide customers with the ongoing expertise and assistance they need to ensure continued success.
“With the Avid Advantage, we are committed to matching the revolutionary technology innovation in Avid Everywhere with an all new industry standard for service and customer collaboration,” said Rick Lowenstein, senior vice president of Avid Global Services. “The Avid Global Services team is completely focused on helping our customers drive to faster success and maximum ROI, and we’re already seeing success—having cut our case backlog in half over the past six months.”
The Avid Advantage offers a dramatically expanded and flexible range of services and programs, and is available worldwide in nearly every country, supporting seven languages, 24 hours a day, seven days a week, 365 days a year through the following teams:
Comprised of the industry’s leading domain experts and thought leaders, the Avid Professional Services team partners with customers to customize solutions and workflows, install new systems, optimize network infrastructure, and achieve the highest possible value from Avid solutions.New professional services offerings include:
Operational efficiency consulting
Network readiness assessment
Business continuity planning
Health check services
Customized solutions designed by Avid Labs
Customer Care (formerly Customer Success/Support)
From comprehensive online self-help tools, including the expansive Knowledge Base of tech support articles and how-to videos, to multi-tiered Avid Advantage support plans and pay-per-incident tech support, Avid Customer Care is announcing a variety of enhanced and expanded resources to help customers stay productive, including:
Redesigned Support section on avid.com
Enhancements to the Avid Knowledge Base, including more finely tuned searches, article filtering, how-to videos, and articles
New processes for faster case resolution
Avid Education (formerly Training)
Avid Education now offers customers the choice to take training and certification courses at an Avid facility, Avid Learning Partner location, or online. With new training options and locations, customers now have more flexibility in choosing how, where, and when they receive their Avid education. As part of The Avid Advantage, Avid Education is announcing new certifications for iNEWS and Avid MediaCentral Platform development.
Avid delivers the most open and efficient media platform, connecting content creation with collaboration, asset protection, distribution, and consumption. Avid’s preeminent customer community uses Avid’s comprehensive tools and workflow solutions to create, distribute and monetize the most watched, loved and listened to media in the world—from prestigious and award-winning feature films to popular television shows, news programs and televised sporting events, and celebrated music recordings and live concerts. With the most flexible deployment and pricing options, Avid’s industry-leading solutions include Media Composer®, Pro Tools®, Avid NEXIS®, MediaCentral®, iNEWS®, AirSpeed®, Sibelius®, Avid VENUE™, FastServe®, and Maestro™. For more information about Avid solutions and services, visit www.avid.com, connect with Avid on Facebook, Instagram, Twitter, YouTube, LinkedIn, or subscribe to Avid Blogs.
© 2021 Avid Technology, Inc. All rights reserved. Avid, the Avid logo, Avid NEXIS, FastServe, AirSpeed, iNEWS, Maestro, MediaCentral, Media Composer, Pro Tools, Avid VENUE, and Sibelius are trademarks or registered trademarks of Avid Technology, Inc. or its subsidiaries in the United States and/or other countries. All other trademarks are the property of their respective owners. Product features, specifications, system requirements and availability are subject to change without notice.