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Sibelius Support Contracts

Linked Avid Accounts

Avid is committed to providing streamlined account access to users.  Over time, we will make it easier for customers to enter their account login information once, and receive access to all portions of the site that require you to login today.
Important: Before accessing your existing accounts, you must first create an Avid Master Account.  If you have not yet created a master account, click "Create an account". 
Once created, login to your existing Avid accounts as usual. Your account will now be tied to your new Avid Master Account.  Do this process for each of your individual Avid accounts.  Once completed you can now login with one username and password to access all your individual Avid accounts.
Some Avid web properties will continue to require separate logins, but we’ve already begun the process of simplifying account access. By entering your information below, you’ll be able to access to all of the following:
<ul>
<li>account.avid.com (which now also refers to anyone with a former “MyDigi” account)</li>
<li>store.avid.com</li>
<li>esd.avid.com (the Download Center)</li>
<li>community.avid.com (the Avid Video Community)</li>
<li>ac.avid.com (Avid Artist Community)</li>
</ul>

Access to your MyDigi, Avid Store or Avid Support Center accounts.

<h3>Avid Master Account details</h3>
Your Avid Master Account lets you:
<ul>
<li>Manage your profile settings</li>
<li>Download and activate your products</li>
<li>View your product details</li>
<li>Access the Support Center</li>
</ul>
<a href="/account/accountinfo">Access your account</a>

Next, Link Your Existing Accounts ... Your new Avid Master Account has now been created. You can now link your existing Avid Download Center (esd.avid.com) and Avid Video Community (community.avid.com) accounts to your master account (you must link these accounts to login to these systems).

Welcome back. On this page you can access your most commonly used account applications, as well as manage your profile settings for your Avid master account. <a href="/US/resources/avid-master-account-faq">View the Master Account FAQ</a>

Artist Contact

Given the close engineering and marketing support that Avid provides to its developers, we do not make our SDKs, technical documentation, and other developer benefits available publicly. Instead, we carefully consider every application, then partner with those companies and individuals who are able and committed to developing valuable, unique products for commercial resale. We do not make this program available for the purpose of evaluation, experimentation, or academic study. Avid operates its developer program in this manner in order to provide the highest level of support to our valued partners, and to make sure that our developers are pursuing opportunities that complement the overall strategic direction of our audio platform.
We look for companies and individuals with established audio products and/or demonstrable audio expertise, knowledge of Pro Tools, and DSP programming experience. We also look for applicants who currently have the technical expertise to deliver quality products to market in a timely fashion. If you feel that you qualify for this program, please fill out all of the fields below, and we will consider your application thoughtfully. Please be prepared to discuss your development plans, timeframe, and commitment to Pro Tools development with us once you have applied.
Please fill out the form below. Provided your application meets our requirements, we will respond as soon as possible. Thank you very much for your interest in the Avid Development Partners Program!

Avid appreciates your interest in the Avid Audio Development Partners program. If you’re application is complete, we’ll get back to you within 10 business days, and in most cases sooner. We truly appreciate your interest in Avid and in creating new tools for excellent audio production.

Audio-Plugins für Pro Tools-, VENUE- und Media Composer-Systeme

Enter the host name of the computer on which you will activate this System ID. This will enable Avid Software to automatically activate on this computer when you Sign In to Avid Link or Application Manager.

Avid Media Composer | Software Academic Upgrade

Your Avid Master Account gives you access to software downloads, in-app purchases, support, community forums, and more across Avid sites. You must use a valid email address that you own.

<table border="0" cellpadding="0" align="left">
<tbody>
<tr>
<td valign="top"><a href="/US/Account/SSO/IDP/Account">Your Products</a> <a href="/US/Account/SSO/IDP/Account">Activate & Download Your Product</a> <a href="/US/Account/SSO/IDP/Account">Order History</a></td>
<td> </td>
<td valign="top"><a href="/US/Account/SSO/IDP/Account">Manage Billing / Shipping Information</a> <a href="/US/Account/SSO/IDP/Account">Lost Pro Tools LE Auth Code</a></td>
</tr>
</tbody>
</table>

Avid |

Avid | Your Products

Billing Address

This is not a valid serial number. Having trouble validating your serial number? <a onclick="return Entitlement.Wizard.showSupport('{0}')" href="#">Request help</a>

<h2>Related Courses </h2>

To find an Avid certified professional, use the filters below.&nbsp;

This list is intended to represent the finest in audio and video personnel in the world.

<head><meta name="Description" content="Get the full functionality of HEAT, an add-on for Avid Pro Tools | HD, for 30 days by signing up. Enjoy vintage analog gear without added expense or bulk."></head>


 Add some HEAT to your mix. This easy-to-use Pro Tools|HD software add-on lets you enjoy the euphonic characteristics of vintage analog gear without the expense or added bulk. The trial version of HEAT will run with full functionality for 30 days following installation. You’ll need a Pro Tools|HD system running Pro Tools HD 8.1 or higher software and an iLok USB Smart Key to try HEAT. (A free update to Pro Tools HD 8.1 is available to all registered Pro Tools HD 8 owners.)
 
 
 Please complete the form below and submit it to access the link to download your trial software. Be sure to provide your iLok User ID, so we can deposit your 30-day license into your iLok account (please allow 15 minutes from the time you submit this form to receive your trial license).
 
 
 * denotes a required field

Course Title

This gives you access to downloads, Marketplace purchases, support, and more across Avid.

In order to provide you with streamlined account access, here’s where you will create your new Avid account.  Just complete the form below, and when you log into Avid.com, you’ll have access to all of the following:
<ul>
<li>account.avid.com (which now also refers to anyone with a former “MyDigi” account)</li>
<li>store.avid.com</li>
<li>esd.avid.com (the Download Center)</li>
<li>community.avid.com (the Avid Video Community)</li>
<li>ac.avid.com (Avid Artist Community)</li>
</ul>

An Avid Master Account is all you need to access all Avid services. In addition to connecting with artists and media professionals around the world to share your work, collaborate and expand your creative opportunities.

We will create a new iLok account for you. To proceed please enter your desired iLok User ID and confirm your Avid.com password. We will remember your iLok User ID so you can choose it quickly for future activations.

To activate {0} you need to have an iLok account to manage your software license (It’s free). Or if you already have an existing iLok account, we can deposit your Pro Tools | First software license into it.

To activate {0}, you need to create an iLok account (it's free) to manage your software license if you don't already have an account (you don't need an iLok USB Key)

Create Avid Community Account

Create Download Center Account

This page is intended for customers who purchased software upgrades and need to update their existing dongle.You will be asked to enter the Activation ID you were issued as part of your purchase and in return you will be able to download an updater .avd file for your dongle.

Our system is currently under maintenance. If you require immediate assistance please contact us via <a href="http://www.avid.com/support/support-contact" target="_blank">phone</a>. For non-urgent issue please fill out the form below and we will be in contact with you soon.

Note that this time the only account you need to link are any pre-existing Video Download Center (esd.avid.com) and Video Community (community.avid.com) accounts you may have.

Avid | Dongle Redemption

Thank you for providing your Avid System ID and Dongle Serial Number. Please proceed to download your Dongle Updater file here:

Dongle Updater Download

To create a Master Account with access to the Download Center click

All customers may access the Download Center, however license upgrades are only available to Support Contract Customers. All customers without a Support Contract will need to purchase appropriate upgrades from the Avid Web Store.

All customers without a Support Contract will need to purchase appropriate upgrades from the Avid Web Store.

Download Your Free Pro Tools Trial Now

Plus, get access to video tutorials and other resources that will get you up and running fast.

By downloading, installing or using Pro Tools | First, you agree to the following terms and conditions. These terms and conditions supplement the terms and conditions of the Avid Software License Agreement.
Avid allows you to create up to three free projects (songs) with Pro Tools | First (“Free Projects”). Free Projects and the digital audio files they contain are stored online on Avid servers. Each of your three Free Projects may use no more than 1 GB of hard disk space and Avid may limit the file size of any Free Project to that amount. Avid may, in its discretion, offer additional online space for purchase subject to separate terms and conditions.
You retain ownership of any intellectual property rights that you hold in your Free Projects. When you store on or otherwise submit your content to our servers, you grant Avid (and its authorized third parties) a worldwide, royalty –free license to use, host, store, reproduce, modify, communicate and distribute such content. This license grant is for the limited purpose of operating and improving Pro Tools | First and providing new services to you.
Avid reserves the right to delete your Free Projects from Avid servers if you have not used Pro Tools | First to access your Free Projects online for 60 consecutive days. Avid will send an email to the address designated in your Avid account prior to such deletion.
Neither Avid nor its third party licensors or cloud service providers shall have any liability for any error, omission or defect in Pro Tools | First or its associated online storage service, any inability to use Pro Tools | First or inability to access Free Projects online, or any loss or deletion of customer content or data, including but not limited to Free Projects.

PLEASE READ THIS CAREFULLY BEFORE DOWNLOADING, INSTALLING OR USING PRO TOOLS | FIRST

Download and install Pro Tools | First

Bad request

Please correct the errors before you can proceed

Artist Community | Coupon

Avid | Create Account

Account Update

Avid | Edit Address

Session expired

Error

Avid | Login

Invalid account

Your Company is already registered with Avid. Please contact your Company's Primary Seller or Customer Support in case of any questions.

Artist Community | Terms of Use and Conduct Guidelines

Avid | Validate Account

Verify your account

End User License Terms for Avid Software

Activate now

Additional support contacts

Contact role

Contacts

Continue activation

Contract ID

Country

Covered products

Description

Email address

Expiration date

First name

Last name

Serial Number

Remove contact

Saved

Status

Active

Expired

In Progress

Inactive

Not Active

Submitted

Step

Submitted for activation.

Support provider

System ID

View details

View past submissions

You have no support contracts under this account.

Avid Support

Error while trying to get your service contracts

Error while trying to get line item details

Get support

My Support Contracts

Reseller Support

Success

View/activate my support contracts

Avid provides broadcasters, editors, and new media professionals numerous opportunities to experience our products and services in person at several regional events every month. The following is a listing of upcoming events where Avid will demonstrate products. Hope to see you there.

Thank you for taking the time to send us your feedback regarding our web site. Please use the form below to send feedback or to report any problems regarding the Avid.com web site. If you are in need of technical support, please contact <a href="https://www.avid.com/learn-and-support/contact-support">Avid Customer Care</a>.

Thank you for your feedback. At Avid, we value your opinion and are committed to delivering the information our customers need to be successful in using our products.

Final sale &amp; End of support / End of service / End of life dates for Avid products

Expand your creative palette with a wide variety of audio and video plugins for Pro Tools, VENUE, and Media Composer systems. From realistic emulations of coveted sound processors, virtual instruments, and guitar amps, to stunning visual effects, transitions, and graphics tools, bring excitement and polish to your production.

<div class="modal-content">
 <div class="modal-header purple" style="border-bottom: 1px solid #e5e5e5;">
 <h3 class="modal-title" id="which-format-works-label">Which format works with my system?</h3>
 </div>
 <div class="modal-body">
 
 
 AAX Native 64
 
 Latest native 64-bit plugin platform for host-based systems running Pro Tools 11/Pro Tools HD 11 or higher, and Pro Tools | First (with plugins purchased from the Avid Store)
 
 AAX DSP 64
 
 Latest DSP-accelerated 64-bit plugin platform for Pro Tools | HDX systems running Pro Tools | HD 11 and higher software
 
 AAX AudioSuite 64
 
 Latest 64-bit file-based processing plugin platform for systems running Pro Tools 11 or Pro Tools HD 11 and higher. AudioSuite plugins either create an entirely new audio file or alter the original source audio file with the processing included. AudioSuite plugins are useful for conserving DSP power. They are also suitable for certain types of processing where there is no real-time benefit or application, such as normalization or time compression.
 
 AMA
 
 Avid Media Access is a plugin architecture that accelerates tapeless video workflows. With AMA, you can simply connect a support card/disc or device and begin viewing and cutting footage right away – no need to transcode media or use other software to view the extra clips.
 
 AVX2
 
 Latest native 64-bit plugin platform for host-based systems running Media Composer v6.0 and higher.
 
 VENUE AAX
 
 For VENUE | S3L –X and Pro Tools | 6L live sound systems
 
 Media Composer AAX
 
 Latest native 64-bit plugin platform for host-based systems running Media Composer 8.1 and higher
 <h2>LEGACY PLUGIN FORMATS</h2>
 
 AAX Native 32
 
 Native 32-bit plugin platform for host-based systems running Pro Tools 10 or Pro Tools HD 10
 
 AAX DSP 32
 
 DSP-accelerated 32-bit plugin platform for Pro Tools | HDX systems running Pro Tools | HD 10 software
 
 AAX AudioSuite 32
 
 32-bit file-based processing plugin platform for systems running Pro Tools 10 or Pro Tools HD 10.
 
 TDM/RTAS/AudioSuite
 
 For Pro Tools, Pro Tools HD, Pro Tools Express, Pro Tools MP - versions 10.x and earlier. Also for Media Composer, Symphony, and NewsCutter software. TDM plugins require Pro Tools | HD DSP hardware.
 
 VENUE TDM
 
 For D-Show, Profile, Mix Rack, and SC48 live sound systems
 <h2>COMPATIBILITY NOTES</h2>
 
 Pro Tools | First
 
 Plugins tagged with Pro Tools | First in the Compatibility list are AAX Native 64 plugins specifically suited to Pro Tools | First. They do not require an iLok and are more affordably priced than other plugins in the listings. They are high quality plugins compatible with Pro Tools and Pro Tools | HD, but some of the bundles that include the word ‘First’ in the bundle name may contain plugins that are already included with Pro Tools and Pro Tools | HD software. Pro Tools | First will work with any plugins purchased from the Avid Store, however some plugins require an iLok, so check the ‘Specification’ tab to see if an iLok is required if you do not own an iLok.
 
 </div>
 </div>

Step 1. Create or log in to your Avid Master Account

Contact Customer Advocate

Step 5. Download and install Pro Tools | First

Hello,
As part of your Avid product activation we have created an <a href="https://www.ilok.com" target="_blank">iLok.com</a> account for you using the following information.
Your iLok account User ID: {UserId} Account email address: {EmailAddress} Password: use the Avid.com password you entered during account creation
Your iLok account allows you to:
<ul>
<li>Use the free iLok License Manager application to manage your licenses</li>
<li>Take advantage of Zero Downtime and Theft & Loss Coverage premium services to help protect your investment</li>
</ul>
Visit <a href="https://www.ilok.com" target="_blank">iLok.com</a>iLok.com to:
<ul>
<li>Download the free iLok License Manager application</li>
<li>Reset your password if wanted</li>
<li>Take advantage of iLok support resources including helpful guides and videos</li>
</ul>

Activate iLok Trial

iLok User ID (Required)

ILok Trial Information

Avid Technology, Inc. Submission for form AVID iNEWS MOS/Active X and iNEWS Web Services

AVID iNEWS MOS/Active X and iNEWS Web Services - Signup Request Form

This account will manage authorizing your software and plugin purchases - it's free and there's no dongle needed.

iLok Trial Information

Download high res version

Avid Technology, Inc. Submission for form Avid Interplay I Production APIs/SDKs

Avid Interplay I Production APIs/SDKs - Signup Request Form

To be eligible for Support Center access, you must be either:
<ol>
<li>An Avid customer with an active Avid Advantage support contract</li>
<li>A registered Avid reseller</li>
</ol><hr />
Please provide as much information as possible to avoid delays in the processing of your request.
* Required

Job Title

Having trouble locating your serial number(s)? <a href="http://avid.force.com/pkb/articles/how_to/Get-Support-Locating-serial-numbers-and-System-IDs-for-Avid-products" target="_blank">Check this Knowledgebase article</a>

We're excited that you've taken the first step towards your creative journey with {0}. We'll take you through these next five steps to get you up and running in no time.

Not all of the Avid accounts are able to be linked to your Master Account at this time. However, we will continue to merge all of these separate accounts into the Avid Master Account over time to provide you easier access to all your Avid accounts.

Why am I seeing this?
In order to sync your [[name]] Account with the new Avid Master Account, you will need to login to the [[name]] with your “old/previous” [[name]] login.
By doing this, all your separate Avid accounts can now be accessed via your Avid Master Account login.

Linked iLok.com accounts allow you to easily deposit activation licenses after purchasing new Pro Tools products and AAX plugins

In this section

Avid Video Community Login

Avid Download Center Login

Return to Home

Key features include

Avid | My Address

Name

- manage your account (or access other Avid applications)

Your order #{0} was successfully placed. A confirmation email has been sent to {1}. It may take a few minutes to arrive. Please see this email for further details and instructions on any next steps.

Thank you, your order #{0} has been successfully captured.  Once processed, a confirmation email will be sent to {1}.  Please see this email for further details and instruction on any next steps.

<h2>Other Avid Accounts</h2>
These sites cannot be linked and require separate account logins
<table class="linksList" border="0">
<tbody>
<tr>
<td>
Sibelius 
<a href="http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=show&groupid=3" target="_blank">Sibelius Forum</a> 
<a href="http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?groupid=3" target="_blank">Sibelius Help Center</a>
</td>
<td>
Other 
<a href="http://duc.avid.com/" target="_blank">Pro Tools Forums</a> 
<a href="/{0}/support" target="_blank">Support Center</a> 
<a href="http://duc.avid.com/forumdisplay.php?f=39" target="_blank">Live Sound Forums</a></td>
</tr>
</tbody>
</table>

End of Support Dates

My Avid Support Center Access Request Form

Checkout

It appears as though your [[name]] account has not yet been linked to your Avid Master account. You must link these accounts to continue your access.

Get Your 30-Day Free Pro Tools Trial

<a href="/US/Account/ResetPassword?ReturnUrl=%2fUS%2faccount%2faccountlinkstatus%2fAvidESDSP">Forgot Password</a> <a href="/US/resources/avid-master-account-faq">Avid Master Account FAQ and Help Information</a>

+

Help us provide you with the right resources:

We are excited to hear how you will be using {0}

We are excited to hear how you will be using Pro Tools | First.

Step 3. Tell us about yourself

Tell us about yourself

WEEE Recycle Pickup Request Form

Step 1: Enter your company information:

Step 2: Enter your pickup information:

Step 3: Enter your shipment details:

Step 4: Enter your list of Materials/Comments:

Step 5: Security:

ILok Account

Register & Download Your Product

Avid Product Registration

Thank you for your interest in Avid product registration.
To register an Avid Artist Series product, visit <a href="http://euphonix.avid.com/artist/ux/euphonix/my-artist-series.php?show=register" target="_blank">Artist Series Support</a>.
<h2>Product Registration</h2>
Choose one of the following online options to properly register your new system with Avid. Registering provides many benefits including expert technical support, product announcements, special offers, and notice of product upgrades*.
Need help with your registration? Read the <a href="http://avid.force.com/pkb/articles/en_US/troubleshooting/Registration-Activation-Troubleshooting" target="_blank">Registration Troubleshooting</a> article or submit your case to support <a href="http://avid.force.com/Support/RegistrationCaseCreation" target="_blank">here</a>.

Are you sure you would like to remove the item from the Cart?

Remove from cart

Request Information

<h4>Video AVX Developer Information Request</h4>

Reseller

IMPORTANT: Remember, resetting your password will affect multiple portions of the site that require you to login today. When you reset your password, your new login information will be applied to the following:
<ul>
<li>account.avid.com (which now also refers to anyone with a former “MyDigi” account)</li>
<li>store.avid.com</li>
<li>esd.avid.com (the Download Center)</li>
<li>community.avid.com (the Avid Video Community)</li>
<li>ac.avid.com (Avid Artist Community)</li>
</ul>

Reset Avid Video Community Password

Reset Download Center Password

Search

We will send verification to the email you provide, so be sure you use a current address.

Step 2. Verify your email address

Skip to content

Activate your Avid software products or optional feature.

Software License Activation

Volume License Server Upgrades

Your {0} has been linked to your Master Account

We're excited that you've taken the first step towards your creative journey with Pro Tools | First. We'll take you through these next five steps to get you up and running in no time.

Subject

Search the Knowledge Base

This page allows existing support customers whose products do not appear in their accounts to claim their upgrades for their systems

Add Missing System ID to Account

System ID is already associated with another Account. Would you like to continue with your request?

In order to contact Avid Customer Care you will be required to enter your active System ID which you can find under your Product(s) in the My Products and Subscription section of your Avid account. By entering your active System ID when prompted it will allow Avid to route your support request appropriately.

Please provide the following information:

<h4>Tell Us About Your Product Ideas</h4>

By allowing Avid to create your iLok.com account you agree to the iLok.com <a href="https://www.ilok.com/#!terms-of-use" target="_blank">Terms of Use</a> and <a href="https://www.ilok.com/#!privacy-policy" target="_blank">Privacy Policy</a>

Thank you

Thank you for your support request. We will be in contact with you shortly.

Thanks

Step 4. Create a new iLok account or provide your iLok ID

Title is required.

Please select a title

To register for training at Avid or one of our worldwide Avid Learning Partner, use the filters below:

If you are interested in On-Site training where we bring a training expert to your facility, please complete the <a title="opens in a new window" href="https://www.onlineregistrationcenter.com/register.asp?m=222&amp;c=180" target="_blank">On-Site Information Request Form</a>.

To find&nbsp;an Avid&nbsp;Learning Partner (ALP), use the filters below.

Our partners are located around the world and offer a full range of Avid&nbsp;official courseware.

<h1>Upgrades</h1>
<div class="upgrades-rows-container">
<div class="upgrades-row">
To upgrade to the latest version of Media Composer log into your Avid Account. There you will be able to purchase a subscription to Media Composer. The following customers will be automatically enrolled and can download the latest version from their Avid Account right away.
</div>
<div class="upgrades-row">
<ul>
<li>Customers with existing ExpertPlus or Elite support plans</li>
<li>Students who purchased and registered Media Composer Academic between April 30, 2010 and April 29, 2014</li>
<li>Customers who purchased and registered Media Composer 7 or NewsCutter 11 between April 1, 2014 and April 29, 2014.</li>
</ul>
</div>
<div class="upgrades-row"><a href="/subscriptions/">Log in</a></div>
<div class="upgrades-row">
<h3>Media Composer Academic Upgrades for Students</h3>
If you are a student who has purchased and registered a previous version of Media Composer Academic between April 30, 2010 and April 30, 2014 you are entitled to 4 years of upgrades. You will receive a Download Code you can use to access your upgrade in your avid.com account. <a href="/subscriptions/freeacademicupgrade"> Click here to receive your upgrade Download Code ></a>
</div>
<div class="upgrades-row">
<h3>Update Your Existing Dongle</h3>
For customers with physical dongles who have purchased upgrades for Media Composer, or NewsCutter, you can redeem your upgrade Activation ID for a dongle updater .avd file. <a href="/support/upgrade/video">Click here for Dongle redemption ></a>
</div>
<div class="upgrades-row">
Looking to upgrade or register Media Composer 7, Symphony 6.5, NewsCutter 11 or earlier? <a onclick="$('#HiddenUpgradeInfo').show();" href="#">Click here.</a>
</div>
<div id="HiddenUpgradeInfo" style="display: none;">
<div class="upgrades-row">
<h3>Register a Product</h3>
If you have purchased a new system or an upgrade, use this link to Register your Avid product <a href="/support/register">Click here to register ></a>
</div>
<div class="upgrades-row">
<h3>Have an ExpertPlus or Elite Avid Advantage Support Plan?</h3>
Customers with ExpertPlus or Elite Avid Advantage Support Plans are entitled to software upgrades. <a href="http://esd.avid.com/ProductInformation.aspx?id=32">Click here to download your Versioner update file ></a>
</div>
<div class="upgrades-row">
<h3>Academic Volume License Avid Advantage Plan Customers</h3>
If you are an academic institution with a volume license server covered by a valid ExpertPlus or Elite Avid Advantage plan, you are entitled to a no charge upgrade.
<a href="/support/LicenseUpgrade/UpgradeActivation">Click here to claim your upgrade license ></a>
</div>
</div>
</div>

Please click "Validate your System ID" link and complete System ID validation process. Contact Avid Customer Support in case of any questions.

<h1>Get Purchase Protection</h1>
<h2>Media Composer 6.5, Symphony 6.5, and NewsCutter 10.5</h2>
If you purchased or upgraded to Media Composer 6, Symphony 6, or NewsCutter 10 on or between August 8, 2012 and September 30, 2012&mdash;and registered your product&mdash;you are entitled to a no-charge upgrade to Media Composer 6.5, Symphony 6.5, or NewsCutter 10.5 software.

<div style="background-color: #f8f8f8; width: 250px; float: right; margin-left: 10px; border: #cccccc 1px solid; padding: 10px;">Unable to get your upgrade?
Be sure you meet the criteria to the left. If you are eligible but our system indicates otherwise, please <a href="mailto:customer_advocate@avid.com">email us</a>. Be sure to include your name, purchase date, email address, and system ID. We will respond within 24&ndash;48 hours.
Please do not use this page to upgrade if you are:
<ul>
<li>
An Avid Support Customer. If you have an active Avid Assurance support contract, get your upgrade at no additional charge from the <a title="Avid Assurance download center" href="http://esd.avid.com/" target="_blank">Download Center</a>.**
</li>
<li>A student with an academic version of Media Composer. Please visit the <a href="/support/upgrade-academic-free">Academic Upgrade page</a>.</li>
</ul>
</div>
You can request your complimentary upgrade through this page if you meet the above requirements and you either:
<ul>
<li>Register a new license for one of the products above at <a href="http://www.avid.com/register">www.avid.com/register</a> by October 7, 2012</li>
<li>Or register your upgrade to one of the products above at <a href="http://www.avid.com/upgrade">www.avid.com/upgrade</a> by October 7, 2012</li>
</ul>
Just fill out and submit the form below to get your new license and links to download your upgrade.

Want to become a part of the Developer Program? Simply enter your information below and your request will be forwarded to our Programs team.

Launch or <a target="_blank" href="https://www.ilok.com/#!license-manager">install</a> iLok License Manager to transfer Voice Pack Trial (384 Voices) license.

MyDigi or Avid Store accounts: Login to the Avid Master Account using your existing MyDigi or Avid Store username and password.
Avid Video Download or Avid Video Community accounts: Create a new master account. You will be absle to sync these existing accounts to your new master account on the next screen.

<div style="padding: 20px;">
Avid&nbsp;Learning Partners offer a variety of Avid&rsquo;s official courses and partner types are separated by the levels of the courseware they deliver and the accompanying exams and certifications.&nbsp; A summary of the partner detail is below:
Partner Level Detail 
<ul>
<li value="0">Authorized Training Partner-1: Media Composer 100&nbsp; Level Courses and Exams</li>
<li value="0">Authorized Training Partner-2: Media Composer 100 &amp; 200&nbsp; Level Courses and Exams</li>
<li value="0">Certified Training Location: Pro Tools 100 &amp; 200 Level Courses and Exams</li>
<li value="0">Pro School: Pro Tools 100, 200, and 300 Level Courses and Exams</li>
<li value="0">Sponsored School: Pro Tools 100 Level Courses and Exams</li>
</ul>
</div>

AAX Native 64
Latest native 64-bit plugin platform for host-based systems running Pro Tools 11/Pro Tools HD 11 or higher, and Pro Tools | First (with plugins purchased from the Avid Store)
AAX DSP 64
Latest DSP-accelerated 64-bit plugin platform for Pro Tools | HDX systems running Pro Tools | HD 11 and higher software
AAX AudioSuite 64
Latest 64-bit file-based processing plugin platform for systems running Pro Tools 11 or Pro Tools HD 11 and higher. AudioSuite plugins either create an entirely new audio file or alter the original source audio file with the processing included. AudioSuite plugins are useful for conserving DSP power. They are also suitable for certain types of processing where there is no real-time benefit or application, such as normalization or time compression.
AMA
Avid Media Access is a plugin architecture that accelerates tapeless video workflows. With AMA, you can simply connect a support card/disc or device and begin viewing and cutting footage right away – no need to transcode media or use other software to view the extra clips.
AVX2
Latest native 64-bit plugin platform for host-based systems running Media Composer v6.0 and higher.
VENUE AAX
For VENUE | S3L –X and Pro Tools | 6L live sound systems
Media Composer AAX
Latest native 64-bit plugin platform for host-based systems running Media Composer 8.1 and higher
<h2>LEGACY PLUGIN FORMATS</h2>
AAX Native 32
Native 32-bit plugin platform for host-based systems running Pro Tools 10 or Pro Tools HD 10
AAX DSP 32
DSP-accelerated 32-bit plugin platform for Pro Tools | HDX systems running Pro Tools | HD 10 software
AAX AudioSuite 32
32-bit file-based processing plugin platform for systems running Pro Tools 10 or Pro Tools HD 10.
TDM/RTAS/AudioSuite
For Pro Tools, Pro Tools HD, Pro Tools Express, Pro Tools MP - versions 10.x and earlier. Also for Media Composer, Symphony, and NewsCutter software. TDM plugins require Pro Tools | HD DSP hardware.
VENUE TDM
For D-Show, Profile, Mix Rack, and SC48 live sound systems
<h2>COMPATIBILITY NOTES</h2>
Pro Tools | First
Plugins tagged with Pro Tools | First in the Compatibility list are AAX Native 64 plugins specifically suited to Pro Tools | First. They do not require an iLok and are more affordably priced than other plugins in the listings. They are high quality plugins compatible with Pro Tools and Pro Tools | HD, but some of the bundles that include the word ‘First’ in the bundle name may contain plugins that are already included with Pro Tools and Pro Tools | HD software. Pro Tools | First will work with any plugins purchased from the Avid Store, however some plugins require an iLok, so check the ‘Specification’ tab to see if an iLok is required if you do not own an iLok.

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You will be billed {sku_price} plus any applicable tax now and your subscription will renew each year until you cancel your subscription.

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Step 5. Download and install Pro Tools | First + Focusrite

By downloading, installing or using Pro Tools | First + Focusrite, you agree to the following terms and conditions. These terms and conditions supplement the terms and conditions of the Avid Software License Agreement.
Avid allows you to create up to three free projects (songs) with Pro Tools | First + Focusrite (“Free Projects”). Free Projects and the digital audio files they contain are stored online on Avid servers. Each of your three Free Projects may use no more than 1 GB of hard disk space and Avid may limit the file size of any Free Project to that amount. Avid may, in its discretion, offer additional online space for purchase subject to separate terms and conditions.
You retain ownership of any intellectual property rights that you hold in your Free Projects. When you store on or otherwise submit your content to our servers, you grant Avid (and its authorized third parties) a worldwide, royalty –free license to use, host, store, reproduce, modify, communicate and distribute such content. This license grant is for the limited purpose of operating and improving Pro Tools | First + Focusrite and providing new services to you.
Avid reserves the right to delete your Free Projects from Avid servers if you have not used Pro Tools | First + Focusrite to access your Free Projects online for 60 consecutive days. Avid will send an email to the address designated in your Avid account prior to such deletion.
Neither Avid nor its third party licensors or cloud service providers shall have any liability for any error, omission or defect in Pro Tools | First + Focusrite or its associated online storage service, any inability to use Pro Tools | First + Focusrite or inability to access Free Projects online, or any loss or deletion of customer content or data, including but not limited to Free Projects.

PLEASE READ THIS CAREFULLY BEFORE DOWNLOADING, INSTALLING OR USING PRO TOOLS | FIRST + FOCUSRITE

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Step 3. Create a new iLok account or provide your iLok ID

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Please find your code on your receipt, the activation card in your package, or in your activation email. Enter the code exactly as it appears.

The information provided does not entitle you to a complementary upgrade.

A DSP Card for Pro Tools HD Systems includes : - HDX PCIe - HD Accel PCIe - HD Core PCIe - HD Native

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Step {0}. Download and install Media Composer | First

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