Getting support
CONTACT SUPPORT
- Account SupportGet help with with your account, licensing, and activation for your Avid software
- Online Store SupportGet help with ordering, getting your products, product questions, and returns or refunds
- Technical SupportGet help with Avid products, solutions, or services (requires an active support license)
Account Support
For issues with your account, or licensing & activating your Avid software.
ONLINE STORE SUPPORT
For issues placing an order, billing issues, or returns for an online order.
Technical Support
Technical Support Requires an Active Support Contract, Subscription or Avid Support Code.
Customers with Standard Support Plans must purchase an Avid Support Code (ASC) for Telephone Support during normal business hours.
Customers with ExpertPlus, Elite, or Cloud Support Plans may call 24x7 using the numbers below.
Call Us
Americas
Europe
Germany: +49 180 132 4009
France: +33 141 494 040
Spain: +34 518 889 411
Finland: +35 892 290 1690
Sweden: +46 844 255 90
Denmark: +45 39 55 99 98
Middle East: +971 8002843
Asia
Australia: +612 5133 5160
Japan: +81 3 6364 1411
Rest of Asia Pacific: +81 3 6364 1400
Account Support
For issues with your account, or licensing & activating your Avid software.
ONLINE STORE SUPPORT
For issues placing an order, billing issues, or returns for an online order.
Technical Support
Technical Support Requires an Active Support Contract, Subscription or Avid Support Code.
Customers with Standard Support Plans must purchase an Avid Support Code (ASC) for Telephone Support during normal business hours.
Customers with ExpertPlus, Elite, or Cloud Support Plans may call 24x7 using the numbers below.
Call Us
Americas
Europe
Germany: +49 180 132 4009
France: +33 141 494 040
Spain: +34 518 889 411
Finland: +35 892 290 1690
Sweden: +46 844 255 90
Denmark: +45 39 55 99 98
Middle East: +971 8002843
Asia
Australia: +612 5133 5160
Japan: +81 3 6364 1411
Rest of Asia Pacific: +81 3 6364 1400
Need product support just this once?
