Single Incident Support

About Avid Support Codes (ASC)

An Avid Support Code (ASC) gives you access to our worldwide network of experts who can assist you—during normal business hours—to help you get the most out of your Avid investment. Local language support is available only on a best effort basis.

You can use an ASC for online or telephone support, depending on the product. If you wish to purchase an ASC, please visit the Avid Online Store. Once purchased, your ASC will be valid for up to 60 days.

Please note that some products come with a complimentary ASC as part of the new product registration process. ASCs can be valid for online or telephone support but they can vary depending on your product.

Using your ASC

Get online assistance

To obtain online support for your Avid product, please visit this Avid Support Code page and enter your ASC to submit your case.

Get help by telephone

If your ASC entitles you to telephone support, call the support center number for your region on the Avid Support Contact page and have your ASC ready.

Retrieve details about your ASC

Retrieve case history details