Single Incident Support


An Avid Support Code (ASC) gives you access to our worldwide network of experts who can assist you—during normal business hours—to help you get the most out of your Avid investment. Local language support is available only on a best effort basis.

You can use an ASC for online or telephone support, depending on the product. If you wish to purchase an ASC, please visit the  Avid Online Store. Once purchased, your ASC will be valid for up to 60 days.

Avid Support Code: Avid Artist Series
Avid Support Code: Media Composer
Avid Support Code: Pro Tools Studio
Avid Support Code: Pro Tools Ultimate
Avid Support Code: Sibelius for Individuals
Avid Support Code: Sibelius for Institutions
Service Transfer/Replacement Fee

Please note that some products come with a complimentary ASC as part of the new product registration process. ASCs can be valid for online or telephone support but they can vary depending on your product.


Get online assistance

To obtain online support for your Avid product, please visit this Avid Support Code page and enter your ASC to submit your case.

Get help by telephone

If your ASC entitles you to telephone support, call the support center number for your region on the Avid Support Contact page and have your ASC ready.

Retrieve details about your ASC
Retrieve case history details
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