Avid Advantage Care: Compass Plan
Compass is a proactive, embedded service partnership designed for complex, mission‑critical Avid environments. It extends your team with dedicated Avid experts who already understand your infrastructure and work alongside you to prevent downtime, reduce risk, and align technology decisions with your business goals. With Compass, you can turn reactive support into a strategic partnership.
Top Benefits
- Provide a dedicated Service Account Manager (10–40 hours/week) who acts as a consistent point of contact and deeply understands your environment
- Proactively plan and validate upgrades, integrations, and changes to reduce operational risk and avoid surprises
- Coordinate across Avid Support, Field Engineering, Professional Services, and Learning to deliver a unified, end‑to‑end experience
- Deliver priority access to senior Avid experts and on‑site Field Engineers with a combined 100+ years of experience
- Build internal capability through included learning credits for training and certification
- Reduce firefighting, downtime, and hidden costs while maximizing ROI from your Avid investment
To learn more about Avid Compass, please contact your Avid sales representative.