Avid Advantage Terms & Conditions

Avid Advantage support plans
The documents posted below include the Terms & Conditions for all Avid Advantage support agreements. Also included below are the detailed Avid Advantage plan descriptions for each of the Avid Advantage support offers currently available. Offers do not always apply to all Avid products and some limitations may exist for specific geographies.
  1. Avid Advantage Support Agreement Terms and Conditions (WW Exc Ger) (PDF, 130 KB)
  2. Avid Advantage Support Agreement Terms and Conditions (Germany) (PDF, 126 KB)
  3. Avid Advantage Support Agreement Terms and Conditions (Spanish) (PDF, 126 KB)
  4. Avid Advantage Support Agreement Terms and Conditions (French) (PDF, 126 KB)
  5. Avid Advantage Support Agreement Terms and Conditions (Japanese) (PDF, 388 KB)
  6. Avid Advantage Plan Description Elite Live (PDF, 209 KB)
  7. Avid Advantage Plan Description Elite (PDF, 212 KB)
  8. Avid Advantage Plan Description ExpertPlus (PDF, 209 KB)
  9. Avid Advantage Plan Description Standard (PDF, 103 KB)
  10. Avid Advantage Cloud Premium Subscription Support Tier (PDF, 97.8 KB)
  11. Avid Advantage Cloud Basic Subscription Support Tier (PDF, 95.5 KB)
  12. Avid Advantage Plan Description Legacy (PDF, 100 KB)
  13. Avid Advantage Extended Hardware Coverage (PDF, 33.3 KB)
  14. Avid Advantage Option - Onsite (PDF, 30.5 KB)
  15. Avid Advantage Option - Dedicated Support Expert (PDF, 90.5 KB)
  16. Avid Advantage Option - Service Account Manager (PDF, 271 KB)
  17. Avid Advantage Support Reinstatement Policy (PDF, 90.5 KB)

If you do not have Acrobat Reader installed, please go to http://www.adobe.com to download a free copy For Product Warranty information, please go here.

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