Avid Certified Support Representative: Pro Tools

The Avid Certified Support Representative: Pro Tools certification is designed for individuals working to install, configure and support Avid Pro Tools systems. Whether you’re looking to be certified yourself, or certify your employees, the ACSR: Pro Tools certification is recognized worldwide by top music and post-production studios, as well as broadcast facilities, and serves as a validation of an individual’s skills and expertise with industry-standard Pro Tools.

The ACSR: Pro Tools certification validates you have the technical and operational skills needed to install, manage, support, and troubleshoot Avid Pro Tools systems regardless of platform or complexity of the rig. As an ACSR, you become the front line of defense, tasked with keeping everything running smoothly. If you need backup support, your ACSR status gains you access to Avid's senior support team and will connect you to the worldwide community of Avid Certified Support Representatives.



 The ACSR: Pro Tools certification provides:

  • Industry recognition of proven expertise as a technical professional who understands how to install, configure and support Avid Pro Tools systems
  • Access to the ACSR technical community for peer to peer communication
  • A certification logo to add to marketing materials, websites, business cards to differentiate yourself and your organization
  • Entry in Avid's Certification Registry accessible via the Find a Certified Professional online listing, as well as a Certificate of Achievement

Additional Opportunities

Achieving certification as an ACSR: Pro Tools puts you on the path towards ACSR: Elite status. The next certification on that path is ACSR: ISIS or ACSR: Avid NEXIS, as illustrated above. Alternatively you can look to become an ACSR: Media Composer before progressing on towards ACSR: Elite status.


What do I have to do to be certified?

Certification is granted solely based on passing the ACSR: Pro Tools certification exam. Course attendance is optional, though highly recommended.

What are the prerequisites?

Successful candidates will have extensive experience on Pro Tools. Although course attendance is not required to take the certification exam, Avid strongly recommends candidates attend the following courses:

Pro Tools Fundamentals is a foundational course covering everything an individual needs to know to complete a basic Pro Tools project, from initial setup to final. The class is available worldwide through Avid Learning Partners, and the eBook is available in the Avid Online Store for those who prefer self-study.

ACSR Avid Pro Tools System Support (PT400) is a blended class, where candidates complete the equivalent of three days of content online as self-study prior to attending three days of hands-on training in the classroom. In the classroom workshop they will setup, install, and configure the components of the Pro Tools systems and test typical troubleshooting workflows.

Is there any information about what is covered on the exam?

A certification exam study guide is available for every ACSR exam. For more information on what’s covered on the exam and to help you assess your own readiness to sit the exam, please download the ACSR: Pro Tools Exam Study Guide.

Where can I take the exam?

The exam is offered at selected Avid offices and Avid Learning Partners. Contact your local Avid Education team for details on exam locations and schedules.

How much does certification cost?

All prices, including the cost of the exam and the recommended courses, are set according to currency values in specific countries and regions. Contact your local Avid Education team for details.

What do I have to do to maintain certification?

Once you have made the investment to become an ACSR, maintaining your Avid Certification enables you to show your skills and capabilities are current, and provides you with access to the wealth of premium level technical content made available to ACSR’s. You’ll also be able to participate and benefit from interaction with peers within the global ACSR community. Recertification does not mandate training attendance, but Avid’s blend of classroom and online recertification training make it easier and faster to maintain your ACSR status. Contact your local Avid Education for the latest details.


Find a Course
Find a Learning Partner
Find a Certified Professional

Contact Avid Education

For any questions, please contact Avid Education at:

Americas – training@avid.com
APAC – trainingAPAC@avid.com
EMEA – trainingEMEA@avid.com

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