We believe that when you succeed, we succeed. - Ian Puszet, Vice President, Customer Care
Contact Audio & Music Support
Create a case
- Having trouble with activating or registering your product? Contact Support for help.
- Technical Support is included with all products with active subscriptions or Support and Update plans. For instructions on how to renew a subscription or support plan, click here.
- Got an active subscription or Support and Update Plan? Click below to sign in and create a case.
- If you have an old version of Sibelius or Pro Tools, you can buy an ASC (Avid Support Code) and submit your case online.
Please note that while our Customer Care team is ready to help you resolve any issues, Avid Standard Support does not include in-depth tutorial advice.
Call us
Please have your System ID or Avid Support Code (ASC) ready when you call.
Pro Tools / Eucon Surfaces / Interfaces
Annual Contract Support
| Americas | Europe | Asia |
|
1-888-456-3444 /
+1 978-275-2555
|
00 800 11186824 /
+44 1753 658529
|
Japan: 0120-950-028
Rest of Asia Pacific: +81 3-3505-7957 |
Single Incident Support (ASC)
| Americas | Europe | Asia |
|
Hours of Operation:
Monday-Friday 8am-5pm PST
|
Hours of Operation: |
Hours of Operation:
Monday-Friday Asia: 10am-6pm JST
Monday-Friday Australia: 10am-7pm AET |
|
+1 978-275-2555
|
United Kingdom: 00800 868 24555 / +44 1753 653322 |
Japan: 0120-950-028 |
Sibelius
Annual Contract Support
| Americas | Europe | Asia |
|
Hours of Operation:
Monday-Friday 8am-5pm PST |
Hours of Operation: |
Hours of Operation:
Monday-Friday Japan: 10am-6pm JST |
|
+1 978-275-2556
|
United Kingdom: +44 1753 658585 |
Japan: 0120-950-028 |
Single Incident Support (ASC)
| Americas | Europe | Asia |
|
Hours of Operation:
Monday-Friday 8am-5pm PST
|
Hours of Operation: |
Hours of Operation:
Monday-Friday Japan: 10am-6pm JST |
|
+1 978-275-2556
|
United Kingdom: +44 1753 658585 |
Japan: 0120-950-028 |
System 5 / Max Air
| Americas | Europe | Asia |
|
Hours of Operation:
Monday-Friday 8am-5pm PST
|
Hours of Operation: |
Hours of Operation:
Monday-Friday 10am-6pm JST
|
| +1 978-275-2554 |
Europe, Russia, Middle East, Africa & India: |
+1 978-275-2554 |
Live Sound - Avid VENUE / S3L / S6L
| Americas | Europe | Asia |
|
+1 978-275-2557 |
Europe: 0 1753 659 500 / +44 1753 659 500 |
APAC (English): +81 3-3505-6138 |