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Contact Audio & Music Support

Contact Audio & Music Support

We believe that when you succeed, we succeed. - Victoria Moreno, Senior Director, Customer Care

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Pro Tools / S6 / S3 / Interfaces

Annual Contract Support

Americas Europe Asia
 1-888-456-3444 /
+1 650-237-1700
 00 800 11186824 /
+44 1753 658529
Japan: 0120-950-028
Rest of Asia Pacific: +81 3-3505-7957

Single Incident Support (ASC)

Americas Europe Asia
Hours of Operation:
Monday-Friday 8am-5pm PST

Hours of Operation:
Monday-Friday UK: 9am-5pm GMT/BST
Monday-Friday France, Germany/Austria, and Spain/Portugal: 9am-5pm CET

Hours of Operation:
Monday-Friday Asia: 10am-6pm JST

Monday-Friday Australia: 10am-7pm AET
+1 650-237-1700

United Kingdom: 00800 868 24555 / +44 1753 653322
Germany: 00800 86824111 / +44 1753 658480
Spain: 800 300 210 / +44 1753 658647
France: 00800 86824777 / +44 1753 658 482
If Country is not listed, dial:
00800 868 24555 /+44 1753 653322

Japan: 0120-950-028
Australia: +61 0 2 9420 3066
Rest of Asia Pacific: +81 3-3505-7957

Sibelius

Annual Contract Support

Americas Europe Asia
Hours of Operation:

Monday-Friday 8am-5pm PST

Hours of Operation:
Monday-Friday UK: 9am-5pm GMT/BST
Hours of Operation:

Monday-Friday Japan: 10am-6pm JST
Monday-Tuesday, Thursday-Friday Australia:  9:30am-5:30pm AET
+1 650-237-1706

United Kingdom: +44 1753 658585
If Country is not listed, dial: +44 1753 658585

Japan: 0120-950-028
Australia: +61 0 2 9420 3066

Single Incident Support (ASC)

Americas Europe Asia
Hours of Operation:
Monday-Friday 8am-5pm PST

Hours of Operation:
Monday-Friday UK: 9am-5pm GMT/BST
Hours of Operation:

Monday-Friday Japan: 10am-6pm JST
Monday-Tuesday, Thursday-Friday Australia:  9:30am-5:30pm AET
+1 650-237-1706

United Kingdom: +44 1753 658585
If Country is not listed, dial: +44 1753 658585

Japan: 0120-950-028
Australia: +61 0 2 9420 3066

ICON / Artist Series / Fast Track / Mbox

Annual Contract Support

Americas Europe Asia

1-888-456-3444 /
+1 650-237-1700

00 800 11186824 /
+44 1753 658529

Japan: 0120-950-028
Rest of Asia Pacific: +81 3-3505-7957

Single Incident Support (ASC)

Americas Europe Asia

Hours of Operation:
Monday-Friday 8am-5pm PST

Hours of Operation:
Monday-Friday UK: 9am-5pm GMT/BST
Monday-Friday France, Germany/Austria, and Spain/Portugal: 9am-5pm CET

Hours of Operation:
Monday-Friday: 10am-6pm JST
+1 650-237-1700

United Kingdom: 00800 868 24555 / +44 1753 653322
Germany: 00800 86824111 / +44 1753 658480
Spain: 800 300 210 / +44 1753 658647
France: 00800 86824777 / +44 1753 658 482
If Country is not listed, dial:
00800 868 24555 /+44 1753 653322

Japan: 0120-950-028
Australia: +61 0 2 9420 3066
Rest of Asia Pacific: +81 3-3505-7957

System 5 / Max Air

Americas Europe Asia
Hours of Operation:
Monday-Friday 8am-5pm PST

Hours of Operation: 
Monday-Friday UK: 9am-5pm GMT/BST
Monday-Friday France, Germany/Austria and Spain/Portugal: 9am-5pm CET
Hours of Operation:
Monday-Friday 10am-6pm JST
+1 650-237-1604

Europe, Russia, Middle East, Africa & India:
0 1753 658444 / +44 1753 658444

+1 650-237-1604
Japan: +81 3-3505-6138
Australia: 1-800-500-889

Live Sound - VENUE / S3L / S6L

Americas Europe Asia

US: +1 650-237-1711
LATAM: +1 954-746-0956

Europe: 0 1753 659 500 / +44 1753 659 500

Korea: +82 2 782 4215
China: +86 10 57306096
Japan: +81 3-3505-6138