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If you have an old version of Sibelius or Pro Tools, you can buy an ASC (Avid Support Code) and submit your case online.

Please note that while our Customer Care team is ready to help you resolve any issues, Avid Standard Support does not include in-depth tutorial advice.

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Please have your System ID or Avid Support Code (ASC) ready when you call.

Pro Tools / Eucon Surfaces / Interfaces

Annual Contract Support

Americas	Europe	Asia
+1-888-456-3444 / +1 978-275-2555	00 800 11186824 / +44 1753 658529	Japan: 0120-950-028 Rest of Asia Pacific: +81 3-3505-7957

Single Incident Support (ASC)

Americas

Europe

Asia

Hours of Operation:

Monday-Friday 8am-5pm PST

Hours of Operation:
Monday-Friday UK: 9am-5pm GMT/BST
Monday-Friday France, Germany/Austria, and Spain/Portugal: 9am-5pm CET

Hours of Operation:

Monday-Friday Asia: 10am-6pm JST

Monday-Friday Australia: 10am-7pm AET

+1-888-456-3444

Europe: 00800 868 24555
United Kingdom: +44 1753 583322
Germany: 00800 86824111 / +44 1753 658480
Spain: 800 300 210 / +44 1753 658647
France: 00800 86824777 / +44 1753 658 482
If Country is not listed, dial:
00800 868 24555 /+44 1753 583322

Japan: 0120-950-028
Australia: +61 0 2 9420 3066
Rest of Asia Pacific: +81 3-3505-7957

Sibelius

Annual Contract Support

Americas	Europe	Asia
Hours of Operation: Monday-Friday 8am-5pm PST	Hours of Operation: Monday-Friday UK: 9am-5pm GMT/BST	Hours of Operation: Monday-Friday Japan: 10am-6pm JST Monday-Tuesday, Thursday-Friday Australia: 9:30am-5:30pm AET
+1 978-275-2556	United Kingdom: +44 1753 658585 If Country is not listed, dial: +44 1753 658585	Japan: 0120-950-028 Australia: +61 0 2 9420 3066

Single Incident Support (ASC)

Americas	Europe	Asia
Hours of Operation: Monday-Friday 8am-5pm PST	Hours of Operation: Monday-Friday UK: 9am-5pm GMT/BST	Hours of Operation: Monday-Friday Japan: 10am-6pm JST Monday-Tuesday, Thursday-Friday Australia: 9:30am-5:30pm AET
+1 978-275-2556	United Kingdom: +44 1753 658585 If Country is not listed, dial: +44 1753 658585	Japan: 0120-950-028 Australia: +61 0 2 9420 3066

System 5 / Max Air

Americas	Europe	Asia
Hours of Operation: Monday-Friday 8am-5pm PST	Hours of Operation: Monday-Friday UK: 9am-5pm GMT/BST Monday-Friday France, Germany/Austria and Spain/Portugal: 9am-5pm CET	Hours of Operation: Monday-Friday 10am-6pm JST
+1 978-275-2554	Europe, Russia, Middle East, Africa & India: 0 1753 658444 / +44 1753 658444	+1-888-456-3444 Japan: +81 3-3505-6138 Australia: +61 0 2 9420 3066

Live Sound - Avid VENUE / S3L / S6L

Americas	Europe	Asia
+1 978-275-2557	Europe: 0 1753 659 500 / +44 1753 659 500	APAC (English): +81 3-3505-6138 Australia: +61 0 2 9420 3066

Contact Audio & Music Support

Create a case

Call us

Pro Tools / Eucon Surfaces / Interfaces

Annual Contract Support

Single Incident Support (ASC)

Sibelius

Annual Contract Support

Single Incident Support (ASC)

System 5 / Max Air

Live Sound - Avid VENUE / S3L / S6L

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